MFA Support Agent

We are seeking a dependable and tech-savvy MFA Support Agent to provide remote support for Multi-Factor Authentication (MFA) issues. This role will primarily support West Coast users, so afternoon and evening availability is essential. You’ll help users troubleshoot login/access problems and ensure smooth authentication experiences.

Key Responsibilities:

• Provide first-level support for MFA-related issues via phone, email, or ticketing system

• Guide users through setup, recovery, or reset of MFA methods

• Document support cases and resolutions accurately

• Escalate complex issues to the appropriate technical teams as needed

• Maintain a high level of customer service and professionalism

Requirements:

• Reside in the state of Florida

• Prior IT support or help desk experience preferred

• Basic understanding of MFA systems (e.g., Microsoft Authenticator, Duo, Okta)

• Strong communication and problem-solving skills

• Ability to work independently in a remote setting

• Reliable internet and remote work setup

Nice to Have:

• Experience supporting enterprise environments

• Familiarity with ticketing systems (e.g., ServiceNow, Zendesk)

$20/hr.