MFT Tower Lead

Role: Technical Lead

Required Skills: Manage File transfer(MFT)

Experience: 8 - 14 Years

Function: TECHNOLOGY

Apply By: 2026-12-12

Managed File Transfer (MFT) L3 Lead

The MFT L3 Lead will serve as a senior hands-on technical lead responsible for secure file-transfer delivery, L3 escalation support, technical governance, and continuous improvement. The role will work closely with the offshore team, provide day-to-day technical direction, review deliverables, resolve complex issues, and ensure reliable execution across environments

Key Responsibilities

• Lead onboarding of new business requests for secure file transfers across internal systems and external partners.
• Design, configure, test, deploy, and support MFT interfaces using SFTP, FTPS, HTTPS, Connect: Direct, and related security controls.
• Act as the L3 escalation point for complex MFT incidents; drive timely diagnosis, root cause analysis, permanent corrective actions, and prevention of recurrence.
• Provide hands-on technical leadership for EFT Globalscape, DMZ Gateway, NDM Connect: Direct, AWS S3, Kafka, Autosys, XL Deploy, and GitHub.
• Validate MFT interfaces in development, test, and QA environments, and perform post deployment production validation.
• Support endpoint migrations, cleanups, password changes, service-account administration, platform upgrades, and legacy endpoint remediation.
• Coordinate with business, application, infrastructure, security, testing, and external partner teams to deliver secure and stable integrations.
• Guide the offshore team through solution design, troubleshooting, deployment readiness, peer reviews, and knowledge transfer.
• Create and maintain technical documents, process documents, MFT catalogs, partner contact and approval records, operations runbooks, SOPs, SLAs, and communication procedures.
• Drive automation and continuous improvement, including MFT release automation, elimination of manual activities, MRAP implementation, role-based S3 account consolidation, dashboard enhancements, and ServiceNow intake improvements.

Required Technical Skills

• Strong hands-on experience with EFT Globalscape and DMZ Gateway.
• Strong experience with NDM / IBM Connect: Direct.
• Working knowledge of AWS S3 and Kafka integration patterns.
• Deep understanding of SFTP, FTPS, HTTPS, encryption, SSH authentication, certificates, keys, and ciphers.
• Experience with Autosys, XL Deploy, GitHub, production deployment, monitoring, and troubleshooting.
• Experience supporting high-severity incidents, conducting root cause analysis, and implementing durable fixes.
• Ability to create automation scripts and improve release and operational processes.

Leadership and Collaboration Skills

• Demonstrated ability to remain hands-on while leading technical delivery.
• Experience working with distributed onshore and offshore teams and providing clear technical guidance.
• Strong ownership, communication, stakeholder coordination, and problem-solving skills.
• Ability to review designs and code/configuration changes, enforce standards, and mentor engineers.
• Ability to participate in critical production support and planned implementation activities as required.

Preferred Qualifications

• Experience in enterprise or regulated environments with secure data-transfer requirements.
• Experience with ServiceNow-based request and incident workflows.
• Knowledge of release governance, operational controls, audit readiness, and production support practices.

Salary Range- $110,000-$140,000 a year