POSITION TITLE: Manager, Client Digital Solutions
DEPARTMENT: Client Services - Client Systems Integration & Support
- POSITION SPECIFICATIONS:
- Bachelor's degree or equivalent experience required with 5+ years of experience in financial services, client solutions, technology integrations, relationship management, or a related field.
- Knowledge of systems integrations, including APIs, file transmissions, SWIFT messaging, or similar connectivity solutions.
- Foundational understanding of digital assets, blockchain technology, tokenization, and their applications within financial services and investment products.
- Familiarity with digital wallets, smart contract fundamentals, and major blockchain platforms such as Ethereum, Avalanche, Solana, and Hyperledger.
- Strong client-service orientation with the ability to build trusted relationships and effectively support internal and external stakeholders.
- Excellent analytical and problem-solving skills, with the ability to evaluate complex situations, make sound decisions, and develop innovative solutions.
- Exceptional written, verbal, and presentation skills, including the ability to communicate technical concepts to diverse audiences.
- Proven ability to collaborate across teams, influence stakeholders, lead initiatives, and foster a culture of teamwork, accountability, and continuous learning.
MAJOR DUTIES:
- Serve as the primary SME for client integrations and digital asset initiatives, acting as the key liaison between clients, Relationship Management, Sales, Technology, Operations, and external vendors.
- Gather, analyze, and translate client business requirements into technical solutions involving APIs, SWIFT, file transmissions, digital asset platforms, and related technologies.
- Lead integration projects from requirements gathering through implementation, testing, issue resolution, and ongoing support.
- Support the development and distribution of tokenized funds and other digital asset solutions by evaluating blockchain technologies, operational models, and market opportunities.
- Guide client onboarding to digital asset platforms, including wallet setup, KYC/AML requirements, infrastructure connectivity, and operational troubleshooting.
- Monitor developments in blockchain, tokenization, and digital asset regulations, providing recommendations on product positioning, processes, controls, and client solutions.
- Build and maintain strong partnerships with vendors, alliance partners, and internal stakeholders to enhance service delivery and expand distribution capabilities.
- Develop documentation, presentations, reports, and executive communications while representing the business unit in cross-functional discussions involving Compliance, Risk, Legal, Operations, and Technology teams.
HOURS/LOCATION:
- 8:30 a.m. - 5:00 p.m. (Overtime as required)
- Hybrid office schedule (in-office / remote)
- Warrendale, PA (15086)
EXPLANATORY COMMENTS:
- Effective interpersonal and communication skills with internal and external customers and coworkers
- Excellent decision making and problem-solving skills
- Excellent analytical skills with attention to detail and accuracy
- Ability to work on and manage multiple projects simultaneously
- COMMENCEMENT DATE: 09/02/2026
We are interested in qualified candidates who are eligible to work in the United States. However, we are not able to sponsor visas.
Federated Hermes is committed to providing equal employment opportunities in all aspects of employment to qualified individuals without regard to the following criteria: race, color, national origin, religion, sex, pregnancy, sexual orientation, gender identity or expression, mental or physical disability, age, familial or marital status, ancestry, military status, veteran status or genetic information as well as any other prohibited criteria under any local, state or federal law applicable to Federated Hermes. As part of the firm's equal employment opportunity statement, Federated Hermes will also comply with applicable government contractor obligations, including ensuring veterans and qualified people with disabilities are considered for employment and promotional opportunities consistent with current federal, state and local laws and regulations. Federated Hermes will also make reasonable accommodations for the religious practices or beliefs of applicants and employees, as well as for mental health or physical disability needs.
To review Federated Hermes' California Privacy Notice go to https://www.federatedinvestors.com/corporate/careers.do and select CA Applicant Notice.