Mgr, Epic Beaker Application

Mgr, Epic Beaker Application at Quest Diagnostics

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Mgr, Epic Beaker Application

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Category Technology Location Secaucus, New Jersey Job function Information Technology Job family Application Support

Shift Day Employee type Regular Full-Time Work mode Hybrid

Job DescriptionThe Epic Beaker Application Manager provides day-to-day management for Quest Diagnostics' Epic Beaker application, ensuring that laboratory information system fully supports the company's clinical, operational, and financial goals. This pivotal leadership role is responsible for guiding the team that operationalizes our most critical laboratory systems. Reporting up through the Epic Beaker Executive Director this manager will be the direct interface between strategic business needs and technical delivery. The core focus will be on maximizing team performance, ensuring the quality and integrity of all system builds, and delivering an optimized, high-quality experience for every patient, provider, and partner interacting with our Clinical Pathology workflows and integration points. Application Manager drives continuous improvement in quality, compliance, and efficiency across the order-to-cash laboratory value chain, collaborating with enterprise IT, laboratory operations, and revenue-cycle leadership to deliver a seamless experience.Responsibilities: Lead, motivate, manage a high-performing team of Epic Beaker Analysts (Levels 1-4). Set clear goals, accountability metrics and provide feedback to coach and develop technical and leadership capabilities within the teamPromote a learning culture focused on maintaining Epic certifications, continuous skill growth, and active participation in training programsResponsible for performance reviews, define individual development plans, manage capacity planning, and actively cultivate the pipeline for future Beaker leadership and specialized expertise.Oversee the team's backlog and project portfolio, ensuring all configuration, optimization, and integration efforts are prioritized and executed with precision and adherence to established timelines.Ensure team builds and configures the system with streamlined workflows that deliver optimal experience for patients, providers and employeesPartner with stakeholders to ensure Beaker remains scalable, secure, and aligned with enterprise technology goalsEffectively manage change initiatives, minimizing disruption and maximizing adoptionAbility to standardize conversions and improve uniformity across systemsDefine measurable success criteria -accuracy, turnaround time, billing integrity, and user satisfaction, track performance, and make data driven improvementsLead the Beaker program portfolio, including new implementations, upgrades, optimization initiatives, and integration projectsEstablish and enforce configuration governance, change-management standards, and documentation policiesCoordinate with Epic, vendors, and internal stakeholders to prioritize enhancements and manage issue resolutionEnsure compliance with CAP, CLIA, HIPAA, SOX, and Quest internal audit standardsCollaborate with other stakeholders to maintain end-to-end interoperability and data integrityCommunicate system performance, risks, and priorities to stakeholders and translate complex issues into clear, actionable insightsMaintain strict quality assurance standards over all Beaker configurations related to clinical pathology. Review and approve complex system builds (e.g., test compendia, result structures, interfaces) to guarantee data accuracy, regulatory compliance, and system stability across the high-volume reference lab environment.Develop and manage the Beaker program budget, including staffing, maintenance, and capital investment planningDrive cost optimization through process automation, standardization, and efficient use of Epic featuresTroubleshoots complex problems and performs root cause analysis for process improvementsEnsure timely delivery of projects and sustainable return on technology investmentsAssess application enhancement requests to ensure alignment with Epic foundation standards, promoting simple, scalable workflows that improve patient care while advancing Quest's competitive positionQualifications: Required Work Experience:10 + years of progressive experience in Epic Beaker or comparable LIS leadership, including 5 + years managing teams or large initiativesDemonstrated success overseeing multi-site or enterprise-level Epic Beaker implementations or optimizationsExperience with healthcare mergers and acquisitionsDeep understanding of laboratory operations and order-to-cash workflows, including billing integration and instrument connectivityProven ability to lead cross-functional teams and influence senior stakeholders.Strong program-management skills with expertise in governance, risk management, and change controlExcellent written, verbal communication and presentation skillsPreferred Work Experience:Experience in national reference-lab, academic-medical-center, or large integrated-delivery-network environmentsExposure to enterprise data analytics, automation, or cloud-based laboratory systemsBackground in continuous-improvement methodologies eg Lean Six Sigma, ITIL, AgileCross-certification in other Epic modules eg Orders, Bridges, ResolutePhysical and Mental Requirements:Work requires handling light and simple weight material and equipment. Visual activity requires the ability to tolerate prolonged periods of close computer screens. Work requires speed, accuracy and adeptness to operate in system application. Fast-paced work environment. After hours, weekend and holiday work will occasionally be required as determined by the Beaker Leader to support software/hardware patches, upgrades, downtimes and potential disasters. Required:Bachelor's degree in computer science, medical technology or related field or equivalent work experienceEpic Beaker CP and AP certificationProject management or process improvement certificationUp to 25% travelLeadership experience managing teams of 30+ Analysts with supervisory layersEnglish RequiredPreferred:Additional Epic certifications (Bridges, Resolute, Prelude, Cadence etc).EducationBachelor's Degree Bachelor's degree in computer science, medical technology or related field or equivalent work experience (Required)LanguagesEnglish (Required)Work RequirementsTravel Required65444Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any any other legally protected status . Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary. Quest Diagnostics is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the accommodation request form.

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