Mgr IT Business Operations - Pharmacy

Job Summary:

The position provides strategic and operational leadership for enterprise pharmacy technology and informatics operations across Kaiser Permanente. Responsibilities include overseeing the implementation, optimization, governance, and lifecycle management of mission-critical pharmacy systems, including ePrescribing, Electronic Prescribing of Controlled Substances (EPCS), pharmacy interoperability, interfaces, and core pharmacy applications. The role also provides oversight of pharmacy technology strategy, operational support, pricing operations, system enhancements and upgrades, vendor partnerships, and regulatory compliance with CMS, DEA, and NCPDP standards. The successful candidate will drive operational excellence through workflow optimization, process improvement, performance measurement, patient safety, medication access, and drug cost management.

The ideal candidate brings extensive experience in enterprise pharmacy technology leadership, strong knowledge of healthcare and pharmacy systems, and the ability to build partnerships and influence decisions across pharmacy, clinical, medical group, nursing, operations, IT, and executive teams. This role involves leading strategic discussions, building consensus, navigating complex organizational dynamics, and driving transformational change across the enterprise. The successful candidate is a strong communicator, independent thinker, quick learner, and effective problem-solver who is comfortable operating in ambiguous environments. Key initiatives include KPWA integration with the KPHC Anywhere instance, KP Nevada integration, NCPDP SCRIPT upgrades, regional integration efforts, and modernization of pharmacy technology platforms and workflows, with potential opportunities for Epic training and certification based on business needs and budget.

This managing level position leads and coordinates systems integration activities, internal and external to IT. This role provides consulting to ensure technology or process owners have access to the required information and training for effective system or process operations and manages the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials). In addition, this position supports senior leadership in reviewing performance metrics and outcomes to drive ongoing operational change and improvements and tracks annual IT staffing, purchasing and operations and capital budgets.

Essential Responsibilities:

• Manages individuals and/or teams in designated work unit by translating business plans into tactical action items; ensuring all policies and procedures are followed; delegating tasks to meet goals and objectives; overseeing the completion of work assignments; aligning team efforts; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; removing obstacles that impact performance; and guiding performance and developing contingency plans accordingly.
• Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; training and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst team members; supporting execution of performance management guidelines and expectations; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement.
• Manages information relevant to forecasting businesss future technical and operational information needs.
• Provides suggestions to higher levels regarding the development and definition of the business/technology strategy by managing the input from lower levels.
• Manages business and/or technology plans to ensure capability for alignment with business unit and KPs national and regional strategies.
• Manages the processes of region-wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment.
• Manages the implementation of technology or business process integration plans.
• Provides support to senior leadership by providing information regarding business systems, data and process initiatives.
• Manages systems and business process activities.
• Provides support to senior leadership by providing information regarding business and technology issues.
• Leads and coordinates inter- and intra-departmental systems integration activities.
• Provides consultation and guidance to ensure technology or process owners have access to the required information and training for effective system or process operations.
• Manages resources to ensure deliverable due dates and requirements are met.
• Manages operational performance reports within and across business functions or areas.
• Manages the development of resource (for example, associates, vendors, infrastructure) capacity planning, demand management processes, and workforce planning.
• Tracks annual IT staffing, purchasing and operations and capital budgets.
• Manages the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials).
• Supports senior leadership in reviewing performance metrics and outcomes to drive ongoing operational change and improvements.
• Provides analytics to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements.
• Manages the development, implementation, and the maintenance of a comprehensive and integrated data quality improvement and training program.
• Analyzes identified problems in technology and business solutions to determine cause and desired resolution.
• Monitors local, national, and international trends and legislative changes in healthcare technology and information systems.
• Manages technologies, systems solution design, data, and metrics in alignment with the organizations vision, goals and objectives.
• Manages initiatives in alignment with other National initiatives.
• Manages the preparation of source documents and technical/business manuals and monitors the use of established and documented IT processes, tools, and best practices.
• Manages the physical security, infrastructure, network, application controls for designated department or area.
• Develops and manages business continuity and disaster recovery-procedures and infrastructure procedures.
• Manages cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications.
• Ensures designated department or business area maintains a knowledge repository of current technology and business processes.
• Reviews and summarizes research on topics related to technology and business initiatives for lower levels and customers.
• Manages information relevant to forecasting businesss future technical and operational information needs.
• Provides suggestions to higher levels regarding the development and definition of the business/technology strategy by managing the input from lower levels.
• Manages business and/or technology plans to ensure capability for alignment with business unit and KPs national and regional strategies.
• Manages the processes of region-wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment.
• Manages the implementation of technology or business process integration plans.
• Provides support to senior leadership by providing information regarding business systems, data and process initiatives.
• Manages systems and business process activities.
• Provides support to senior leadership by providing information regarding business and technology issues.
• Leads and coordinates inter- and intra-departmental systems integration activities.
• Provides consultation and guidance to ensure technology or process owners have access to the required information and training for effective system or process operations.
• Manages resources to ensure deliverable due dates and requirements are met.
• Manages operational performance reports within and across business functions or areas.
• Manages the development of resource (for example, associates, vendors, infrastructure) capacity planning, demand management processes, and workforce planning.
• Tracks annual IT staffing, purchasing and operations and capital budgets.
• Manages the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials).
• Supports senior leadership in reviewing performance metrics and outcomes to drive ongoing operational change and improvements.
• Provides analytics to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements.
• Manages the development, implementation, and the maintenance of a comprehensive and integrated data quality improvement and training program.
• Analyzes identified problems in technology and business solutions to determine cause and desired resolution.
• Monitors local, national, and international trends and legislative changes in healthcare technology and information systems.
• Manages technologies, systems solution design, data, and metrics in alignment with the organizations vision, goals and objectives.
• Manages initiatives in alignment with other National initiatives.
• Manages the preparation of source documents and technical/business manuals and monitors the use of established and documented IT processes, tools, and best practices.
• Manages the physical security, infrastructure, network, application controls for designated department or area.
• Develops and manages business continuity and disaster recovery-procedures and infrastructure procedures.
• Manages cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications.
• Ensures designated department or business area maintains a knowledge repository of current technology and business processes.
• Reviews and summarizes research on topics related to technology and business initiatives for lower levels and customers.