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Microsoft Dynamics 365 Lead/ Manager with Genesys Experience - 100% Remote

The Dignify Solutions, LLC
  • Raritan, NJ
  • Remote
  • Instant Apply
30+ days ago

Job Description

  • 10 years of IT experience with at least 5 years leading enterprise CRM or Contact Center implementation projects.
  • Proven experience delivering large-scale Customer Experience (CX), Contact Center, or Customer Service transformation initiatives.
  • Strong hands-on experience implementing Microsoft Dynamics 365 Customer Service.
  • Strong experience implementing Genesys Cloud CX or Genesys Engage contact center solutions.
  • Experience integrating CRM platforms with telephony, CTI, IVR, omnichannel communications, and workforce optimization solutions.
  • Strong understanding of contact center operations including call routing, IVR design, agent desktop, case management, knowledge management, and service workflows.
  • Knowledge of REST APIs, Azure Integration Services (Power Automate, Power Apps) middleware platforms, event-driven integration, and enterprise integration patterns.
  • Experience delivering cloud-based SaaS implementations using Azure and Microsoft cloud technologies.
  • Strong understanding of Agile, Scrum, DevOps, CI/CD pipelines, and modern software delivery methodologies.
  • Familiarity with security, privacy, and compliance standards applicable to enterprise customer service platforms.
  • Strong written and verbal communication skills with experience preparing executive reports and project status updates.
  • Experience in the delivery healthcare, Medicaid, or government customer service implementations is preferred.

Numbers & Facts

LocationRaritan, NJ (
Remote)

Skills

  • Agile Programming Methodologiesunmatched
  • Application Programming Interface (API)unmatched
  • Call Center Operationsunmatched
  • Call Centersunmatched
  • Call Routingunmatched
  • Case Managementunmatched
  • Cloud Computingunmatched
  • Communication Skillsunmatched
  • Computer Telephony Integration (CTI)unmatched
  • Continuous Deployment/Deliveryunmatched
  • Continuous Integrationunmatched
  • Customer Experienceunmatched
  • Customer Relationship Management (CRM)unmatched
  • Customer Support/Serviceunmatched
  • Desktop PCunmatched
  • DevOpsunmatched
  • Genesys Solutionsunmatched
  • Governmentunmatched
  • Healthcareunmatched
  • Information Technology & Information Systemsunmatched
  • Knowledge Managementunmatched
  • Medicaidunmatched
  • Microsoft Dynamicsunmatched
  • Microsoft Windows Azureunmatched
  • Middlewareunmatched
  • Presentation/Verbal Skillsunmatched
  • Privacy Controlsunmatched
  • REST (Representational State Transfer)unmatched
  • Regulatory Complianceunmatched
  • Reporting Skillsunmatched
  • Scrum Project Management and Software Developmentunmatched
  • Software as a Service (SaaS)unmatched
  • Status Reportsunmatched
  • Telephonyunmatched
  • Voice Response Systemsunmatched
  • Writing Skillsunmatched

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