Microsoft POS Support Specialist

Title- Microsoft POS Support Specialist

Location- wilmington DE

Salary- $120K/Y

Provide day to day technical support for Microsoft POS systems.
Diagnose and resolve hardware, software, and network related issues related to the POS systems.
Configure and maintain POS terminals, peripherals, and related equipment.
Assist with software updates, patch management, and system configurations to ensure up to date security and functionality.
Collaborate with internal IT teams and vendors to escalate and resolve complex issues.
Ensure timely resolution of incidents and service requests related to POS systems.Document issues, resolutions, and updates in the ticketing system.
Provide training to retail staff on the usage and troubleshooting of POS systems.
Perform regular audits of POS system performance and recommend improvements or optimizations.
Support the integration of POS systems with other enterprise solutions like inventory management and payment gateways.
Monitor POS system compliance with industry standards and security policies.

The pay range for this role is $120,000 - $122,000* per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com.