Microsoft Windows Field Deployment Technician

Information Sciences Consulting, Inc (ISCI)

Vancouver, WA

Full-time

2 days ago

Job Description

Microsoft Windows Field Deployment Technician

As a Microsoft Windows Field Deployment Technician on our project, you'll work as a team member supporting the VA’s EHR deployment and training project. In this role you will be deploying, imaging, and setting up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) around the VA medical center campus as well as offsite training centers. This role combines strong technical skills with an emphasis on delivering a high level of customer service. You will be responsible for unboxing, setting up, installing, configuring, removing equipment, re-packaging hardware for shipment, and with limited supervision. This role will also require setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available for scheduled security scans and update, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat. This position is located on-site at Veterans' Administration Medical Centers and offsite training locations with daytime hours and may require evening hours and the potential for occasional weekend hours. The staff may be required to travel to other sites outside of the metropolitan area throughout the week as needed.
You Have:

Minimum of 1-year experience in imaging and installing computer equipment
Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions
Must have personal transportation available during work hours
Will need to consistently traverse around the site campus/training sites transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets
Will frequently need to be able to push carts carrying equipment
Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills
Experience with conducting routine system administration tasks and logging data in system admin logs
Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems
Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service
HS diploma or GED and 8 years of experience working in a professional environment in lieu of a degree or bachelor’s degree in IT, CS, EE, IS and 1 year of experience

Nice If You Have:

Experience with the ServiceNow ticketing system a plus
Experience with the VA
Public Trust clearance
Experience with Microsoft windows desktop deployments
Experience as IT helpdesk Tier 1 or 2

Hourly rate of pay: $22.34

Benefits: PTO, Medical/Dental/Vision plan, Life and AD&D insurance, 401K Plan

We are an Equal Opportunity Employer:
We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, genetic information or any other characteristics protected by law. 
This organization participates in E-Verify

Numbers & Facts

Location	Vancouver, WA
Job Type	Full-time

Skills

Accidental Death and Dismemberment (AD&D)unmatched
Customer Support/Serviceunmatched
Debugging Skillsunmatched
Desktop PCunmatched
Document Scannersunmatched
Hardware Administrationunmatched
Hardware Repairunmatched
Help Deskunmatched
High Availabilityunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Insuranceunmatched
Laptop PCunmatched
Medical Record Systemunmatched
Microsoft Windows Desktopunmatched
Microsoft Windows Operating Systemunmatched
Network Connectivityunmatched
Office Equipmentunmatched
On Site Supportunmatched
Pallet Jackunmatched
Printersunmatched
ServiceNowunmatched
Software Administrationunmatched
Systems Administration/Managementunmatched
Team Playerunmatched
Willing to Travelunmatched

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