Mid Shift Supervisor

Reports to: Resource Navigator Manager 

Department: Housing Services 

FLSA Status: Exempt  

Location: Onsite 

Hours: varies based on agency needs, but typically Monday through Friday 2:30pm to  11:30pm 

Who We Are 

Advance Pathways operates the Aurora Regional Navigation Campus, serving adults experiencing homelessness in Aurora. Our mission is to help individuals gain the skills, resources, and support needed to secure and maintain quality employment and achieve lasting housing stability. 

Each night, we provide emergency shelter and housing program options for approximately 300 individuals, along with comprehensive day services designed to address immediate needs and support long-term success. 

At Advance Pathways, we bring together the talent, expertise, and resources necessary to empower individuals on their journey toward self-sufficiency, personal fulfillment, and lifelong housing stability. Guided by a “hand up” philosophy, our team does more than provide essential services—we mentor, train, and inspire those we serve to reach their highest potential. Through ongoing support, accountability, and encouragement, we help individuals build the foundation for lasting success and a brighter future. 

Position Summary: 

The Resource Navigator Mid Shift Supervisor reports to our Resource Navigator Manager and supports guests by maintaining a safe and supportive environment, as well as assisting with daily shelter operations. This role will supervise up to about 10 mid shift staff to ensure the Advance Pathways team fosters a safe and healthy environment while maintaining the facility, supporting guests through active listening, and providing a connection to resources. 

Key Responsibilities 

• Provide supervision of mid shift staff to ensure intakes are captured, our homeless guests are treated with respect, suspensions are properly administered, and program guidelines are followed. 

• Complete documentation and maintain accurate records in HMIS.  

• Monitor staff performance and provide guidance, coaching, and accountability to ensure consistent service delivery and adherence to organizational policies and procedures. 

• Receive and respond to phone calls from mid-shift staff, addressing questions or concerns, and directing them on appropriate next steps in accordance with program policies and procedures. 

• Respond to crises using trauma-informed approaches. 

• Monitor the facility to ensure a safe and respectful environment. 

• Conduct regular walkthroughs of the facility and surrounding property to identify safety concerns, assess cleanliness, and ensure compliance with established facility standards. 

• Participate in team meetings and maintain professional communication. 

• Maintain strict confidentiality of guest and organizational information. 

• Additional responsibilities as assigned.  

Qualifications 

• Experience with HMIS or ability to obtain within 30 days  

• 3+ year’s experience working with the adult homeless population 

• High school diploma or equivalent 

• Skills using Microsoft Outlook, Word, and Excel preferred 

• Conflict resolution and trauma-informed care experience 

• Reliable transportation 

• Valid driver’s license preferred 

• Ability to pass a Colorado Bureau of Investigation background check 

• Experience working with individuals experiencing homelessness preferred  

• Ability to work with individuals from diverse backgrounds 

The Successful Candidate:   

• Must maintain a drug-free status (including THC) and be willing to submit to pre-employment and random drug and alcohol screenings in accordance with organizational policy and applicable law. 

• Demonstrates strong alignment with Advance Pathway’s mission and vision, and a commitment to serving individuals experiencing homelessness. 

• Dedicated to professional development and self-awareness. 

• Familiar with trauma-informed and empowerment models. 

• Strong administrative skills. 

• Able to work independently with minimal supervision. 

  Benefits  

• Salary dependent on experience, beginning at $60k 

• Paid time off plan begins at 3-weeks (15 days) per year. 

• Sick time is accrued at a rate of 1 hour per every 30 hours worked    

• 403(b) Retirement Savings plan with an employer match of 3% with a vesting schedule.    

• 10 paid Holidays.   

• Comprehensive Medical, Vision, and Dental Insurance coverage.   

Benefits & Perks:
We offer a competitive benefits package designed to support our employees both personally and professionally, including:

• Paid Time Off (PTO): Starting at two (2) weeks per year
• Retirement: 403(b) Retirement Savings Plan with a 3% employer match, subject to a vesting schedule
• Holidays: Ten (10) paid holidays annually

Work Environment:
This is a start-up environment that values high standards of accountability, mutual respect, perseverance in the face of new and evolving challenges, flexibility, and a commitment to continuous improvement. We also believe a sense of humor and the ability to have fun while doing meaningful work are essential to our culture.

Disclaimers:
*Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.*

This job description is intended to describe the general nature and level of work being performed. It is not designed to be a comprehensive listing of all duties, responsibilities, or qualifications. Duties, responsibilities, and activities may change at any time, with or without notice.

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