Mid Shift | Team Member, Custmr Solutions

Overall Job Summary

This position is responsible for providing legendary customer service for in-store and online customers by delivering a personalized experience that resolves the customers’ issue.  This includes addressing questions related to store policy/procedure/operation, online order status, and merchandise features & use, while also uncovering customer needs to help drive sales on products. The team member will communicate with customers via phone, email, website, mail and other communication methods. Team Members engage with each other via onsite meetings, virtual meetings, conference calls and online chat groups while maintaining a positive attendance record.

Mid Shift | Shift Availability – Required

This opening is ONLY for our Customer Solutions Center Mid Shifts. There are no morning or earlier shift options available for this requisition.

Available schedules are five consecutive workdays and will include one of the following closing schedules:

• 11:00 AM–8:00 PM
• 12:15 PM–9:15 PM
• Some schedules include Sunday, 10:00 AM–7:00 PM, with closing shifts on the remaining scheduled days
• Available workweek patterns may include Monday–Friday, Tuesday–Saturday, or schedules that include Sunday with two consecutive weekdays/weekend days off

Essential Duties and Responsibilities (Min 5%)

• Professionally represents Tractor Supply Company’s Mission and Values and the Brand in every customer engagement.
• Answers inbound calls and logs interaction accurately in the system to ensure resolution.
• Assist with online sales, upsells programs and products, and resolves all online order issues/inquiries with customers contacting the Customer Solutions Center.
• Provides product information and customer’s project information, which could include recommending products to purchase and/or their effective use.
• Follows through with a sense of urgency on any research or additional contact to ensure customer complaints or queries are resolved in a timely manner.
• Partners with the field, vendors and internal departments to ensure resolution to customer contacts as needed.
• May perform other duties as assigned*
   

Required Qualifications

Experience: 1-2 years of store operations, retail, customer service experience or call center experience required

Education: High school diploma or GED required
Any suitable combination of education and experience will be considered.

Preferred knowledge, skills or abilities

• Must possess proficient computer skills, with basic experience in Microsoft Office products (Word, Outlook, Teams, Excel) 
• Must possess strong communication (verbal, listening, and written) and interpersonal skills.
• Must display a Winning Attitude by handling conflict positively 
• Must demonstrate strong problem solving, multi-tasking, critical thinking skills, and a strong sense of urgency 
• Experience in call logging systems preferred
• Experience in a customer service-focused call center preferred

Working Conditions

Physical Requirements

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

Please visit this link for more specific information about the benefits and leave policies applicable to the position you’re applying for.