Position Summary
BB Americas Bank is seeking a detail-oriented Middle Office Specialist to support account onboarding and operational processes across business and consumer banking products. This role serves as a critical link between Front Office, Compliance, BSA, and Operations teams, ensuring accuracy, regulatory compliance, risk mitigation, and exceptional customer service throughout the account opening and maintenance process.
Key Responsibilities
- Review and analyze documentation for business and personal account openings, credit cards, and other banking products.
- Conduct detailed risk assessments, validate customer information, and identify potential compliance concerns.
- Collaborate closely with Branches, BSA, Compliance, and internal departments to facilitate account onboarding.
- Monitor pending issues, follow up with stakeholders, and provide regular status reporting.
- Ensure all activities comply with bank policies, procedures, and regulatory requirements.
- Verify transaction and account data accuracy while maintaining strong quality assurance standards.
- Generate operational, control, and regulatory reports as required.
- Support system updates and maintain data integrity across banking platforms.
- Protect confidential customer and bank information.
Qualifications
- Bachelor's degree in Finance, Business Administration, Accounting, or a related field; or equivalent banking experience.
- Minimum of 5 years of banking or financial services experience preferred.
- Strong knowledge of banking operations, account onboarding, compliance requirements, and risk management practices.
- Experience analyzing business documentation and conducting due diligence reviews.
- Familiarity with banking systems, applications, and technology platforms.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong analytical, organizational, and problem-solving skills.
- Exceptional attention to detail and commitment to quality.
- Excellent verbal and written communication skills.
- Professional, collaborative, and customer-focused approach.
- Proficiency in English; Spanish and/or Portuguese is a plus.
- Strong interpersonal skills with the ability to work effectively across multiple departments.
Why Join Us?
- At BB Americas Bank, we take pride in being recognized as a Great Place to Work® for three consecutive years and in creating a workplace where our employees feel supported, valued, and empowered to grow.
- Top tier benefits package and ongoing professional development opportunities.
- Opportunity to work alongside experienced compliance professionals in a highly visible leadership role.
- Career growth in an organization committed to integrity, innovation, and regulatory excellence.
Some of the benefits our employees enjoy include:
Medical, Dental & Vision coverage - Top-tier, industry-leading insurance plans.
Company-paid Short and Long-Term Disability Insurance.
401(k) plan with company match eligibility.
Company Life Insurance.
Mental health resources and telehealth support.
Paid Time Off (PTO) – Generous paid leave benefits promoting work-life balance.
Birthday PTO – a day to celebrate You!
Maternity and Paternity Leave.
Up to 2 weeks of remote work to care for a family member with medical needs.
Wellhub membership.
Hospital Indemnity, Accident & Critical Illness coverage options.
BB Americas Bank is an Equal Opportunity Employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.