Our Client, an AV Manufacturing company, is looking for a Mission Readiness Trainer – Service for their Austin, TX location.
Responsibilities:
Provide dedicated training support to new and experienced operators through classroom facilitation, demonstration, coaching, and feedback on day-to-day operating procedures
Review daily performance feedback and address any training deficiencies escalated by on the job Mentors
Grade hands-on assessments, including on-the-ground and simulated sessions, and provide feedback to Training Supervisor and team stakeholders.
Conduct formal audits of operator performance for both new and experienced operators
Assist with training material updates as needed and review new training material
Work with Training Supervisors to identify areas of confusion or discrepancy in the training curriculum
Fulfill an 8-hour minimum Service or Service Associate requirement per month to keep knowledge and performance of SOPs proficient
Requirements:
At least 3 months as a fully trained individual on the Mission Readiness team
1-3 years of experience in the AV space
High School/GED is required
Knowledge of Mission Readiness procedures and responsibilities
Experience working in a high-level collaborative environment and promoting a teamwork mentality
Proven ability to problem solve and improve operational efficiency
Strong written and verbal communication skills to coordinate with team members and management and explain technical issues to support trainees
Excellent time management and prioritization skills
Flexible schedule to accommodate training events
Preferred Skills
Proficiency with Google Workspace collaboration tools such as Google Slides, Sheets, Docs, and Forms
Experience in facilitation of classroom sessions and/or on-the-job training