Mission Services Intern - Part Time

Mission Services Intern

JOB DESCRIPTION

Department: Mission Services Created: 10/14/2026 Reports To: Assigned Manager Revision: 00/00/0000 FLSA Status: Non-Exempt (Temporary)

Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.

Position Summary

The Intern will gain hands-on experience within Goodwill Keystone Area's Mission Services departments. This internship is designed to provide exposure to a variety of programs, services, and operational functions that support individuals in achieving employment, independence, and personal goals. The intern will support daily activities, participate in projects, and develop professional skills while learning about nonprofit and human services operations.

Essential Responsibilities

Core Responsibilities & Operational Support

• Assists Mission Services staff with day-to-day program operations and assigned administrative activities.

• Gains exposure to various service areas within Mission Services, including employment services, youth services, workforce development, benefits planning, vocational services, and/or community-based programs.

• Observes and learns service delivery practices and program operations.

• Participates in team meetings, trainings, and professional development opportunities.

• Learns and applies Goodwill Keystone Area policies, procedures, and mission-driven practices.

• Supports customer and participant service activities as assigned.

• Assists with preparation of materials, presentations, and program resources.

• Provides courteous and professional customer service to participants, staff, and community partners.

• Assists with scheduling, data entry, filing, and maintaining program records.

• Participates in special projects and assignments that contribute to departmental goals and objectives.

• Conducts research and gathers information as requested.

• Assists with event preparation, outreach activities, and community engagement efforts.

• Completes assigned projects within established timelines.

• Maintains confidentiality of participant, employee, and organizational information in accordance with agency policies.

Collaboration and Organizational Support

• Contributes to the organization by supporting additional tasks and projects as needed.
• Promotes an environment of workplace safety. Ensures that duties are performed in a safe manner and safety requirements are adhered to.
• Communicates progress, problems, and concerns to assigned manager.

Education and Experience

• Current high school student, college student, recent graduate, or individual seeking career exploration experience.
• Interest in human services, workforce development, nonprofit organizations, business, education, social work, rehabilitation services, or a related field preferred.

Knowledge, Skills, and Abilities

• Strong interpersonal and communication skills.
• Ability to work effectively both independently and as part of a team.
• Basic computer skills, including Microsoft Office applications.
• Ability to maintain confidentiality and professionalism.
• Willingness to learn and perform a variety of tasks.
• Ability to prioritize assignments and manage time effectively.
• Must complete any background clearances required for assigned program activities.

Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.