Mobile Communications Engineer (Journeyman)

Mobile Communications Engineer (Journeyman) - WidePoint Integrated Solutions Corp. - DC, DC

WidePoint Corporation (WYY) is a leading provider of wireless mobility management and cybersecurity solutions. We offer secure, cloud-based, enterprise-wide information technology-based solutions that enable enterprises and government agencies to deploy fully compliant IT services in accordance with government-mandated regulations and advanced system requirements.

We are looking for a highly motivated Mobile Communications Engineer (Journeyman) located in DC, DC that can operate in a fast-paced and demanding start-up like environment of a micro-cap publicly-traded company.

Position Summary

The Mobile Communications Engineer (Journeyman) provides technical engineering support for the planning, design, development, implementation, testing, operation, and maintenance of cellular services and devices. The position performs complex engineering and analytical assignments, evaluates system requirements and performance, troubleshoots technical issues, and recommends solutions that support reliable and effective communications services.

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following:

• Provides technical direction and engineering expertise across the planning, design, development, testing, installation, and maintenance of Cellular Wireless Managed Services (CWMS), mobile, and wireless communications systems.
• Oversee the daily management and operation of CWMS for assigned clients.
• Identifies service lines for cancellation, as appropriate, and obtains required approvals to support cost savings for assigned clients.
• Maintains and validates the accuracy of client databases and assists with the preparation of weekly, monthly, quarterly, and annual client reports, as requested.
• Maintains and validates the accuracy of client inventories and assists with inventory updates.
• Reviews of client deliverables, including Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and reports to ensure quality standards and client expectations are met.
• Manage special projects to ensure all involved parties have the information and details necessary to perform their responsibilities.
• Collaborate closely with cross-functional teams to prepare and present reports to internal and external executive-level audiences.
• Accesses vendor and carrier portals to retrieve customer service records and device reports.
• Operates and maintains advanced mobile and wireless voice, video, and data communications systems.
• Performs complex engineering and analytical tasks across multiple technical domains related to CWMS, mobile, and wireless communications.
• Contributes to high-impact technology initiatives and supports innovation and best practices across mobile and wireless communications systems.
• Assesses system performance and recommends adjustments to support project goals and ongoing operational success.
• Serves as a technical expert across multiple concurrent assignments, providing guidance and recommendations to internal teams and clients.
• Develops and contributes to technical documentation, project deliverables, performance metrics, reports, procedures, diagrams, specifications, and other documentation, as applicable.
• Performs other related duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

The minimum qualifications include:

• Education and Experience

o Bachelor''s Degree in Business, Information Systems, Engineering, a related field required or 3-10+ years of progressive experience in mobile and wireless communications engineering.

o An Associate''s degree may be substituted with an additional two (2) years of relevant experience.

• Technical Skills

o Proficient in Microsoft Office Suite (Word, Excel, Outlook).

o Understanding of mobile device management (MDM), communications architecture, and network protocols.

• Soft Skills

o Excellent organizational and detail-orientation skills.

o Strong analytical, troubleshooting, and problem-solving abilities.

o Effective verbal and written communication across technical and non-technical audiences.

o Proven ability to manage time efficiently and meet deadlines under pressure.

o Adaptable and able to multitask in a dynamic, fast-paced environment.

o Professional demeanor, strong attendance, and dependable work ethic.

o Collaborative team player with the ability to work independently.

• Other Requirements

o Ability to travel occasionally (up to 10%) as needed for client or project support.

Physical Demands and Work Environment

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• While on-site, may be exposed to typical warehouse elements, such as warmer temperatures in the summer, and cooler temperatures in the winter months.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to twenty-five (25) pounds at times.

Note: This position description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other position-related instructions and perform any other position-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this position successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.

The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.