Job Description
Title: Mobile Device Deployment Technician
Location: NYC, NY
Duration: 12 months
Payrate: $29/hr
Responsibilities:
Qualifications:
Location: NYC, NY
Duration: 12 months
Payrate: $29/hr
Responsibilities:
- Allocate corporate iPhones purchased for staff
- Create and manage users in the mobile voice recording portal to insure proper capture of ecomms
- Tag all iPhones with asset tags and enter mandatory device information such as serial number, phone number, brand/model, user GID into the ‘Mobile Asset Tracking Database’
- Enter mandatory device and deployment information into an existing project tracking spreadsheet
- Confirm by checking the ‘Mobile Asset Tracking Database’ that each user being assigned an iPhone has “Signed Off” in the database and accepted delivery of the iPhone
- Check the messaging team’s iPhone project data repository to confirm that users being assigned corporate iPhones have accepted the terms of the iPhone user policy and mobile app usage terms
- Deploy iPhones to users after all requirements have been met and the users is compliant
- Assist the iPhone recipients with any questions related to the iPhone and how to set up the services being provided by
- Work with the Messaging team staff in charge of coordinating the iPhone deployment to make them aware of any technical or deployment process issues
- Work with the Customer Relations Management staff to review service delivery and ensure that all issues affecting users are addressed and documented
- Escalate deployment issues to their line manager. Their line manager will escalate accordingly
Qualifications:
- Minimum of 2 years of IT or business experience
- Ability to work with employees at every level of an organization.
- College diploma in Computer Science would be considered an asset
- Organized, task-oriented individual who is able to follow up on any request until completion.
- Ability to lead discussions to evolve the current processes (Goal is to standardize the processing)
- Excellent written and verbal communication skills
- Sense of ownership & organization is key to success
- Follow the Bank's methodologies.
Numbers & Facts
| Location | New York, NY |
| Industry | Other/Not Classified |
| Company Size | 100 to 499 employees |
| Year Founded | 1998 |
| Website | www.eteaminc.com |
About Company
Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.
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