Department: Outreach & Programming Reports To: Outreach & Programming Manager Job Classification: Supervisors-MLS;Full-Time Staff Member; 37.5 hours/week; Non-Exempt; Salary Range: $26.00-$45.50/hour; Fringe Benefit Eligible; OPERS Retirement *Schedule: Includes mornings, days, and evenings with an occasional weekend day, dependent upon services. Mission:To enrich lives and communities through universal access to knowledge, lifelong learning, literacy, and cultural experiences. Job Summary: The Mobile Services Supervisor serves as the liaison between community partners, educators, homebound, jail service and individuals served by the library through the Mobile Services Department. The Mobile Services Supervisor is also responsible for managing the day-to-day departmental activities within established policies, practices, and guidelines of the Library. The Mobile Services Supervisor coordinates library mobile services to further market the library as well as reach out to non-users, the underserved, and people with special needs within the community while staying current and tailoring services to meet those needs. Personal & Professional Attributes: All Licking County Library employees are expected to exercise sensitivity when working with others, display common sense and good judgment, actively promote the Library to the public, uphold the highest level of confidentiality, honesty and integrity, and represent the Library in a positive and professional manner at all times. Core Technology Competencies: All Licking County Library employees must have a demonstrated working knowledge of computer operations, standard office equipment (copiers, faxes, etc.) and must be able to perform simple searches on the Library’s online catalog. In addition, all employees must be able to prepare basic documents using a word processing program and have the ability to comprehend and explain to others all Library services including those relating to e-media and e-media devices. Essential Duties: - Maintain safe and careful operation of Library motor vehicles by ensuring that all mobile services staff are completely trained in vehicle operations and safety procedures; including all other staff that are insured to drive a Library vehicle for outreach events.
- Develop, in conjunction with the Outreach & Programming Manager, goals and objectives for the Mobile Services Department and supports the Library’s Strategic Plan.
- Supervise Mobile Services staff including scheduling of staff, performance management, approval of time sheets, etc.
- Provide exemplary customer service by answering directional and reference questions, providing reader’s advisory services, locating materials, processing hold requests, monitoring behavior of library and mobile services customers, and ensuring that the mobile services vehicles and/or library is neat and orderly.
- Select and evaluate mobile services library materials and maintain a collection designed to meet the needs of the intended audience.
- Under the direction of the Collection Services Manager, will assist with collection development activities such as, purchase suggestions, ordering, preliminary deselection, etc. while maintaining a collection designed to meet the needs of the intended audience.
- Compile special collections as requested by educators and homebound customers based on profile, subject or title requests.
- Interact with diverse groups of individuals at community events and promote community awareness of the library and mobile services. The Mobile Services Supervisor serves as the principal contact for community groups, organizations, and individuals interested in Mobile Services.
- Oversee all automated/manual circulation and clerical duties as they pertain to Mobile Services, including 24/7 Library Kiosks, and assist customers both in the Library, on the Mobile Library, and at various community locations.
- Coordinate with the Outreach & Programming Manager any changes in the daily Mobile Library schedule due to weather, mechanical, staffing, and any other schedule changes that will need to be sent to appropriate media outlets.
- Collaborate with existing partners to provide service and/or promote the library, including but not limited to: schools, underrepresented communities, home delivery, senior facilities, special populations, and institutional libraries.
- Initiate, plan, develop, and promote innovative library services within the community specifically targeting areas not served by LCL buildings.
- Keep in touch with changing needs within the community and tailor services to meet ever-changing needs.
- Facilitate community partnerships by actively engaging other organizations to plan, develop, and implement new services, programs or events.
- Participate in interviewing, hiring, and training new employees; plan, assign, and direct work; reward and discipline employees; appraise performance; address complaints; and resolve problems.
- Prepare marketing materials according to Library guidelines and standards.
- Participate in training new hires that are going through the Onboarding Program.
- Sort and shelve materials as necessary, weed collections, and maintain databases.
- Communicate with facility contacts, customers and all Library staff regarding cancellations or other changes in service.
- Perform and arrange for Mobile Library maintenance including fuel, fluids, filters, interior/exterior washing, removal of snow and ice, etc.
- Represent the library at community outreach events such as parades, festivals, etc.
- Seek and write grants for outreach service opportunities.
- All other duties as needed or as assigned.
Additional Duties: - May attend library continuing education activities.
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