IDR is seeking a Mobility Analyst to join one of our top clients for an opportunity in Tampa, Florida. In this role, youll support the administration, deployment, troubleshooting, and ongoing management of enterprise mobile devices and mobility solutions within a large, fast-paced organization. Youll partner with IT teams and end users to keep mobile technology secure, compliant, and running smoothly in a regulated, mission-critical environment.
Position Overview for the Mobility Analyst:
- Provide hands-on support for enterprise mobile devices (iOS/iPadOS and Android), including provisioning, enrollment, deployments, replacements, and lifecycle support
- Administer and support MDM tools and mobility services to enforce configuration policies, security controls, and compliance
- Resolve incidents and service requests through a ticketing platform, including triage, escalation, and documentation
- Troubleshoot device hardware/software, connectivity, enrollment, and application issues to restore end-user productivity
- Create and maintain SOPs, technical documentation, and user guidance; assist with basic training and best practices
Requirements for the Mobility Analyst:
- Hands-on experience supporting and troubleshooting corporate mobile devices (iPhone/iPad and Android) in an enterprise environment
- Working knowledge of mobile device management (MDM) platforms such as Microsoft Intune, Apple Business Manager, and Samsung Knox
- Experience using a ticketing system to track, document, prioritize, and resolve incidents/service requests (e.g., ServiceNow or similar)
- Strong troubleshooting skills across device enrollment, configuration profiles/policies, connectivity, and app deployment issues
- Ability to communicate clearly with end users and collaborate effectively with cross-functional IT teams in an onsite setting
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
#Li-Onsite
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.