AREA15 is an immersive entertainment and retail destination that blends art, music, and retail in a dynamic environment. We are a hub for creativity, innovation, and unique experiences. Join us and be part of a team that thrives on imagination and passion. The Model Host Person is responsible for creating a warm, organized and professional first impression for guests entering the restaurant venue. This role manages the door, reservations, waitlists, guest seating, and host stand flow while maintaining excellent communication with managers, servers, and support staff. The ideal candidate is polished, welcoming, organized, and able to thrive in a high-volume, fast-paced restaurant environment while representing the venue's service standards and brand identity. RESPONSIBILITIES AND DUTIES: - Welcome guests in a warm, friendly and professional manner, seat them and manage the seating chart.
- Check in guests at the main entry of AREA15 and suggest upsells to Experience passes and/or bottle service.
- Manage reservations, waitlists, walk-ins and seating assignments accurately and efficiently.
- Pose for pictures in uniform or designated (logo) apparel for promotional activities and participate in marketing or media materials.
- Participate and dress up in costumes for events, movie showings, and/or themed parties.
- Respond to guest concerns and resolve complaints professionally, escalating to management when necessary.
- Timely escort and seat guests according to floor plan, pacing, and service flow, provide accurate wait times and communicate updates clearly.
- Be familiar with restaurant offerings and able to articulate them to guests professionally.
- Be familiar with happenings around the district and be able to entice guests to extend their stay or return to the venue.
- Anticipate guest needs and approach them when they are in close proximity.
- Must stay organized, handle various projects at one time, follow up and make accurate decisions.
- Maintain a clean, organized, and fully stocked host stand at all times.
- Answer guest questions regarding menus, dining experiences, hours and venue policies.
- Communicate guest counts, special requests, celebrations, accessibility needs and seating changes to management and service teams.
- Monitor the restaurant entrance and dining room flow to support efficient table turns and balanced sections.
- Resolve routine guest concerns professionally and escalate service issues to management when needed.
- Complete opening, shift-change and closing duties for the host stand and entry area.
- Assist with front-of-house side work, including but not limited to, menu organization, station cleanliness, cleaning, stocking and folding silverware.
- Work collaboratively with servers, bussers, bartenders, managers, and other team members to ensure smooth service.
- Be a brand advocate by providing visitors with accurate information regarding venues, menus, and pricing.
- Communicate effectively with all team members and guests.
- Follow all company policies, health standards, and safety procedures.
- Exhibit ART! at all times.
- Adhere to department and company policies and procedures.
- Maintain a polished, professional appearance and uphold venue grooming and uniform standards.
- Work various shifts, including nights, weekends, and holidays.
- Perform additional duties as assigned by management.
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