Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.
About the team
The Finance Operations (FinOps) team is Stripe's global backbone, dedicated to delivering and continuously improving essential business services - billing and collections, procurement, monetization, payroll, and travel and expenses. We drive company value through data-driven insights, operational rigor, and a relentless focus on excellence. As strategic partners, we shape business decisions, champion technology-enabled solutions, own operational strategy, and collaborate across global functions to enable Stripe's growth.
What you'll do
Were looking for a Monetization Services Specialist - Pricing Activation to join our growing team. This individual will help us improve user experience through accurate and timely onboarding of contracts, workflows and deliver improvements in our integrated financial systems with business partners, financial colleagues, and engineers.
Responsibilities
- Own accurate and timely activation of sold custom pricing contracts.
- Own the pricing activation of custom pricing contracts in Stripe's billing systems, from intake and requirements validation through configuration and post-activation checks.
- Translate legal terms including approved pricing, product, invoicing, and effective-date terms into accurate billing configurations; identify and escalate ambiguous or conflicting terms.
- Perform quality-control and reconciliation checks to confirm that configurations produce the expected billing outcomes.
- Partner with internal systems, deal desk, legal, sales ops, internal audit, go-to-market, engineer and account managers to develop and improve operational processes and programs
- Partner with sales to investigate and resolve user inquiries related to onboarding and rate discrepancy issues
- Analyze our processes and instigate changes to help scale our operations and improve user experience
- Work closely with other Stripe teams to assist with system implementations for billings, collections, and assist with internal and external ad-hoc audit support
- Help scale and optimize our processes by assisting with the execution of key projects and programs.
- Gain unique insights into how businesses of varying sizes and industries operate and scale on Stripe
- Can quickly learn the Stripe ways of working and make a real impact through process enhancements.
- Be a part of building a brand-new team and operational culture for Stripe
- Contribute to or act as DRI for with monthly and quarterly flux analysis of key metrics
- Contribute to or act as DRI for ad hoc projects
Who you are
Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 4-5 years of relevant financial operations/pricing activation experience or 4+ years of strong customer service experience with a degree in Business Administration, Finance, Tech, or relevant field
- Excellent communication and organizational skills, both written and verbal
- Excellent problem-solving skills and demonstrated ability to work independently, analyze problems and data sets to make complex investigation decisions
- Strong knowledge of gSuite tools, Salesforce, and MS-Office products and experience working with/analyzing contracts and large data sets
- Independently analyze and evaluate information from various data sources to determine a course of action for a matched case
- Demonstrated experience partnering with cross-functional stakeholders
- Demonstrated history of taking on various types of challenging projects and producing results
- Solution-oriented mindset with enthusiasm for establishing best practices
- Self-disciplined, diligent, proactive and detail oriented
- The ability to be flexible and adapt quickly with changing requirements
Preferred qualifications
- Familiarity with payments, fintech, SaaS, or other transaction-based business models
- A builders mindset and a willingness to question assumptions and conventional wisdom
- Enthusiasm for building scalable systems and solving operational problems through process improvements and automation
- Experience with SQL/data-analysis tools