Mortgage Acquisition Analyst

About the role

Anza Mortgage Insurance Corporation is seeking a detail-oriented Mortgage Acquisition Analyst to join our team. In this role, you will be responsible for responsible for handling all processes, policies and procedures under the MI Operations Group. Managing the MI Certificate from MI order through underwriting.

What you'll do

• Deliver stellar customer service to ANZA MI Customers (Internal and External, Vendors and Business Partners
• Adhere to the policies and procedures as outlined by the MI Operations Group
• Service ANZA MI Certifications during initial and resubmission orders  with an innovative and automation mindset to drive results while maintaining integrity and great attention to detail
• Deliver on departmental SLA’s 
• Data Entry
• Provide Client Support to ANZA MI Customers in their use of the Online Portal.
• Assist other departments in their needs with a teamwork mindset and an overall big picture outlook of the ANZA MI Corporation
• Analyzing customer trends
• Conducting additional analysis as required
• Handling MI Operational workflows
• Conduct assignments and tasks with other functional areas
• Resolve problems, determine solutions, and track and manage issues
• Develop a broad understanding of MI Operations functions
• Technology proficiencies in the Google Suite, Adobe Acrobat, Collaboration and Communication Software, Windows Operation System
• Ability to quickly diagnose issues and implement solutions to achieve one-call resolution and provide immediate responses.

Qualifications

Minimum Education

• Bachelor’s degree or equivalent experience

Minimum Experience

• 1-2 + years relevant experience

Preferred Experience

• 1-2 + years Mortgage or MI experience

Minimum Skills

• Excellent time management skills with the ability to manage multiple priorities with conflicting deadlines
• Excellent communication skills (written, and verbal)
• Active listening skills
• Excellent customer service and conflict resolutions skills
• Excellent research and decision-making skills
• Ability to work productively as part of a team and as an individual contributor in a growing and evolving group
• Resourceful and innovative problem solver
• Results-driven
• Interpersonal and Relationship Management skills
• Uncompromising integrity

What we offer
We’re committed to creating an environment where our team members can thrive both professionally and personally. We currently offer:

• Competitive Compensation – Including salary and performance bonuses.
• Comprehensive Benefits – Health, dental, vision, and mental wellness support.
• Retirement Savings – 401(k) with company matching.
• Career advancement opportunities with business growth. 
• Inclusive Culture – A diverse, collaborative, and supportive workplace where every voice is valued.
• Perks & Extras – Generous PTO, team events, wellness programs, and more.