Mortgage Data Services

Mortgage Data Services MDS Application Monitoring Team

MDS Application Monitoring Team

(Mortgage Data Services - APIs, Services, User Facing Workflows)

Primary Focus

Monitoring and triage of customer and partner facing services, including APIs, microservices, portals, and document workflows, where issues impact real time business operations.

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Core Technical Skills

Application & Service Monitoring (grain of salt)

• REST API monitoring (availability, latency, error rates)
• Web application and UI health monitoring
• Microservices and service to service dependency awareness
• Certificate, endpoint, and authentication health checks

Platform & Service Understanding (grain of salt)

• Understanding of event driven and API based architectures
• Familiarity with document ingestion and processing flows
• Awareness of upstream/downstream service dependencies
• Environment awareness (Prod vs non Prod behavior)

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Monitoring & Tooling Skills

• Synthetic and real user monitoring concepts
• Log aggregation and application error diagnostics
• Alerting based on user experience, not just infrastructure
• Integration with incident and on call escalation tools

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Operational & Process Skills

• Rapid triage of customer visible incidents
• Verification of service recovery after restart or rollback
• Coordinated escalation to application and platform teams
• Clear status communication during high severity incidents

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Security & Compliance Awareness (grain of salt)

• Awareness of API security controls (auth failures, rate limits)
• Monitoring for abnormal traffic or error spikes
• Understanding of data sensitivity and access restrictions
• Adherence to least privilege access and security runbooks

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L1 vs L1.5 Expectations (MDS)

L1

• Service availability monitoring
• API/UI alert triage
• Ticket creation and escalation

L1.5

• Deeper log analysis and error pattern identification
• Service restarts or retries where authorized
• Partner impact analysis and status confirmation

Salary Range- $70,000-$75,000 a year

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