Mortgage Loan Transaction Coordinator

This position is based on-site at our Brighton office.

FLSA Status

• Non-Exempt

Job Summary

All Dart Bank team members take 100% ownership of their positions. They are proactive, flexible and resourceful. They are innovative and solution-orientated in meeting the needs of their position and in offering ideas and solutions that will be of benefit. They are excellent at prioritization and organization to ensure excellent customer satisfaction. An LTC has the ability to work both independently and cohesively with others and foster a team environment. They work as a team to ensure the best practices, efficiencies, and ideas are shared. They thrive in our ever-changing environment. They take considerable pride in the work they do as it contributes to Dart Bank being an industry leader in our markets.

The LTC primarily works within the LTC pool and is assigned files from various Mortgage Bankers on a rotating basis.

Job Duties

• Be fully engaged and consistently look for improvement measures and solutions to issues that hinder your ability to be successful.
• Work on all necessary tasks required to assist Mortgage Bankers in their business.
• Maintains a pipeline of loans and is responsible for the timely and compliant flow of such loans through the process, can include weekly status meetings.
• Contact all borrowers within 24 hours of receiving the file to introduce yourself and request outstanding documentation.
• Obtains and reviews necessary loan documentation and updates Encompass as needed prior to submitting to Set Up and Underwriting for review.
• Responsible for following company policies and procedures as directed. Never employ workarounds to procedures or policies.
• Communicates with buyers, realtors, title companies, and builders as needed.
• Identifying and resolving any discrepancies with data entry and or documentation received.
• Provides excellent customer service by effectively communicating and cooperating with all internal and external customers.
• Keeps abreast of changes in policies and procedures, standards and regulations applicable to the company and the mortgage industry. Able to manage a high volume of activity and maintain production goals.
• Adaptability and candor: You will be working with some of the newest technology in the mortgage industry. As it evolves, we will ask you for your feedback to improve our products.
• Excellent verbal and written communication skills with the ability to handle delicate situations with diplomacy and tact.
• Actively participate in and advocate for the bank's training and development programs and commitment to learning.
• Effective and timely communication with the loan team regarding any changes made to the loan file.
• Responsible for data integrity, completeness, accuracy, time frames, and effectively manage eFolder including uploading, sorting, labelling, and attaching conditions.
• Clearly understand and follow all regulatory and compliance policies and procedures. Notify your immediate supervisor if a non-compliance situation occurs.
• Work as a team to ensure best practices and efficiencies and for brainstorming ways to improve.
• Prepare loan files for disclosures and re-disclosures within the legal time frames.
• Help clear post-closing items as requested.
• Attend all internal trainings as required.
• Assist other departments within the office as needed.
• Adhere to all Federal and State laws and regulations, including the Bank Secrecy Act.
• Other duties as assigned.

Essential Functions

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed in this job description are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Qualifications

• Education/Training

• Minimum of high school diploma or equivalent.

• Related training or college degree preferred.

• Experience

• Up to 6 months of prior mortgage loan lending experience preferred, including experience with web-based automated underwriting systems, loan origination systems, and working with correspondent lenders preferred. Government lending experience preferred but not required.

• Skills

• Strong interpersonal, written, and verbal communication skills.

• Strong organizational and time management skills.

• Strong critical thinking skills with ability to utilize resources for problem solving.

• Fast learner and ability to work independently in a fast-paced environment.

• Ability to meet deadlines.

• Working knowledge of Microsoft Office, Excel, Outlook, and Teams.

• Exhibits initiative and professionalism.

• Ability to perform basic math including percentages, ratios, and proration in practical situations.

• Detail oriented and flexible.

• Computer literate.

Supervised By

• Assistant Mortgage Banking Operations Manager

Supervises

• None

Management retains the discretion to change this job description at any time.

Dart Bank is a community bank, serving our community since 1925. We specialize in providing financial services, but we are passionate about serving the community and building real relationships with people. Dart Bank provides innovative financial services for both personal and business banking, consumer and mortgage loans, commercial loans and lines of credit, merchant credit card processing, investment services and more. Our array of products and services and our longstanding history within our communities shows we care about what matters most for our customers and we are there for them for the most important times in their lives. Dart Bank. For What Matters Most.

We offer:

• Medical Benefits
• Dental
• Vision
• 401(K) Plan with Employer Matching
• Employee Stock Ownership Plan (Profit Sharing)
• Paid vacation & sick time
• Flexible scheduling
• Employee Assistance Program
• Dart Bank University

Dart Bank is committed to providing equal opportunity in employment, maintaining a diverse workforce, and prohibiting all forms of unlawful discrimination and harassment.

All employment decisions, policies, and practices, in terms of the recruitment process and other conditions and privileges of employment, will comply with applicable federal, state, and local anti discrimination laws. The Company seeks, employs, promotes, and compensates qualified individuals based on ability, as demonstrated by performance and other legitimate nondiscriminatory factors, without regard to race, color, religion, national origin, citizenship, ancestry, sex (including sexual orientation, gender expression, and gender identity), age, physical or mental disability, pregnancy, genetic information, military status, veteran status, or any other protected status under federal, state (in Michigan: marital status, familial status, height, weight, and misdemeanor arrest record), or local law (individually and collectively, "Protected Class"). This employer participates in E Verify and will provide the federal government with your Form I 9 information to confirm that you are authorized to work in the United States. If E Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so that you can begin to resolve the issue before this employer can take any action against you, including terminating your employment. This employer can only use E Verify once you have accepted a job offer and completed Form I 9.

Technology & Workspace Requirements

Dart Bank is committed to supporting flexible work arrangements when they align with business and position requirements. Remote and hybrid work are privileges that carry additional responsibilities and workspace requirements to ensure employees can effectively and securely perform their job duties.

To support our technology and security standards, employees are required to have a modern smartphone capable of supporting company authentication and communication applications.

Employees in remote or hybrid roles will be provided with a computer, monitors, docking station, keyboard, and mouse to perform their work. Employees must maintain a work environment that supports the effective performance of their job duties, including a reliable high speed internet connection with minimum speeds of 25 Mbps download and 5 Mbps upload.