This Quality Control Analyst is a senior-level professional responsible for leading strategic quality control, operational analytics, process improvement, and compliance monitoring initiatives across the Mortgage Banking division. This position serves as a subject matter expert (SME) for mortgage quality control and quality assurance processes and regulatory requirements within the Quality Risk Group. This role serves as a strategic partner to Mortgage Quality Risk Group leadership by leveraging data, technology, and AI-driven innovation to enhance quality, reduce risk, improve compliance outcomes, and modernize mortgage operations.
Working closely with Compliance, Risk Management, Fulfillment, Underwriting, Closing, Post Closing, Technology, and Leadership, this role analyzes business processes, identifies opportunities for improvement, develops data-driven solutions, and implements automation strategies that enhance quality, efficiency, compliance, and customer experience.
Responsibilities:
- Assist with AI and automation initiatives (loan review activities, defect Identification, policy, and procedure research).
- Performs audit functions for both risk controls and regulatory Quality Control to ensure compliance and provide framework for management to examine and adjust policy and procedures.
- Responsible for reviewing completed work, quality control reviews, investigation and reporting on processes, procedures, and programs.
- Validates standards, measures performance, and determines compliance with mortgage originations, which includes monitoring trending, reporting loan defects and ensures that loans delivered to investors meet agency guidelines and sound underwriting decisions. Identifies and assesses operational risk and impact and makes recommendations for effective policies and controls to manage risk within various operational and corporate functions.
- Re-underwrites original credit and collateral lending decisions, identifying red flags, and determining if targeted loan selections met the terms, conditions, representations and warranties of the applicable contractual documents and underwriting
Qualifications:
- Encompass/ICE preferred.
- Utilize advanced Excel, Power BI, reporting tools, and AI-powered analytics solutions.
- Monitor adherence to Agency, Investor, State, and Federal mortgage requirements.
- Support internal audits, regulatory examinations, and compliance reviews.
- Requires some college and 1+ yrs experience with mortgage lending, credit, compliance, underwriting or other directly related experience.
- A combination of education and experience may meet requirements.
- Basic knowledge of residential mortgage lending policies, procedures, and practices.
- Must be knowledgeable in credit, finance, and lending procedures.
- Working knowledge of lending systems, government lending programs, guidelines, and other lending-related laws, regulations, and requirements.
- Good analysis, decision making, and problem resolution skills.
- Proficiency in PC and MS Office skills, Power Point.
- Sound client relations and communications skills, both written and verbal.
- Experience with mortgage origination platform.
- Experience with and knowledge of CFPB, FDIC, OCC mortgage origination requirements.
- Experience with and knowledge of SOX, Reg B, Reg Z, etc. and USPAP.
- Must have sound communication and presentation skills.
- Ability to manage and accomplish multiple tasks and resolve competing priorities effectively is essential.
- Individual must be a proven Team Player, with initiative and flexibility.
Benefits:
- Medical, Dental and Vision Insurance - START DAY ONE!
- Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
- Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts
- Paid Training, Paid Time Off (PTO) and Paid Federal Holidays, and any applicable state holidays
- Salary range: $53,000.00 to $85,000.00 depending on experience.
- 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
- Mental health benefits including coaching and therapy sessions
- Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
- Employee Ambassador preferred banking products