Mortgage Servicing Customer Service Representative

Mortgage Servicing Customer Service

LHH Recruitment is seeking a detail-oriented and organized Mortgage Servicing Specialist to join a company located in East Phoenix. This role will focus on processing and maintaining mortgage-related insurance documentation, assisting with escrow administration, and ensuring accurate records are maintained. The ideal candidate is dependable, comfortable working with financial documents, and able to manage multiple priorities in a fast-paced office environment. This is fully onsite, and compensates up to $24/hr.

Key Responsibilities

• Review, process, and maintain mortgage-related insurance documents.
• Track insurance policies, renewals, expiration dates, and required documentation.
• Assist with escrow account administration and maintenance.
• Review documentation for accuracy and completeness and follow up on missing or outstanding information.
• Maintain accurate records and update internal systems with insurance and escrow information.
• Communicate with insurance companies, mortgage customers, and other relevant parties as needed.
• Research and resolve documentation discrepancies and account-related issues.
• Ensure all documentation is handled accurately and in accordance with company procedures.
• Provide general administrative support to the mortgage servicing team as needed.

Qualifications

• Previous experience in mortgage servicing, escrow administration, insurance processing, or a related administrative role preferred.
• Strong attention to detail and organizational skills.
• Ability to review financial documents and maintain accurate records.
• Proficiency in Microsoft Office and general computer applications.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Dependable, professional, and comfortable working in a team-oriented office environment.

Schedule & Work Environment

• Monday-Friday, 7:00 AM-4:00 PM
• Fully onsite in East Phoenix, Arizona
• Consistent weekday schedule

Interested? Apply now!

Pay Details: $22.00 to $24.00 per hour

Search managed by: Cassandra Nienow

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.