Mos/Referral Coordinator (Ft)

You belong here! At Family Health West, you're more than an employee, you're family.

When you enter our facility, you know it's Family Health West because, well, the color speaks for itself. You'll be part of a team that strives to bring color to care in a vibrant environment by creating fun, effective treatment programs helping to empower and inspire our patients while providing the tools and care they need to achieve their wellness goals.

When we say you'll do what you love, we mean it! Welcomed by open arms and warm smiles, you'll join a team that encourages professional growth. We are sure to put on our listening ears when you share new ideas and approaches to care because that's what got us to the top! You'll wear your badge proudly, knowing that you contribute each day, to providing care that is unmatched, in western Colorado.

So, what are you waiting for?! Fill out the application now, and when you hit send do a little happy dance knowing that you just made our day. If it still sounds too good to be true, come see for yourself. Call us to schedule a tour and meet your new best friends!

About Family Health West

Our roots go deep -- founded by the community in 1946, it's no wonder our hospital feels like coming home. We were built from the ground up with the hands of our own community, a labor of dedication and hope by our people, for our people, for the future.

At Family Health West we go beyond what corporate hospitals deliver, we've created a culture of prosperity where warmth, passion, and care flourishes. As we focus on continually improving outcomes for patients, our network of healthcare providers includes a 25-bed critical access hospital, one of the largest rehab providers in western Colorado, outpatient surgical services, specialty clinics, emergency services, skilled nursing, and assisted living facilities.

Nestled at the base of the Colorado National Monument, Family Health West has an outdoor paradise at your back door. The community culture is fitting for outdoor lovers, bikers, hikers, or those just simply soaking in the panoramic views.

EDUCATION (must be required for position), LICENSE, CERTIFICATION and EXPERIENCE:

• Education: High School Diploma or equivalent preferred.
• Licenses: No current licenses required
• Certifications: No Current certifications required
• Experience Preferred one year experience in the medical field. Preferred one year experience working with insurance companies, and two to five years of

experience in the customer service field.

REQUIRED SCREENINGS:

1. Drug Screen

2. Physical Assessment

3. Tuberculosis screen

4. Background check (Criminal, Civil, Educational, Previous Employment, etc.)

5. Driver Record screen (positions requiring on-the-job driving)

ESSENTIAL FUNCTIONS:

Maintain reliable and punctual attendance, arriving as scheduled each day.

Display a professional, respectful, and courteous attitude toward patients, colleagues, and

external partners at all times.

Maintain proficiency in essential office technology, including the EMR, patient portals, and other

job-related applications.

Attend and participate in regularly scheduled staff meetings and team huddles.

Assist with training new hires as needed.

Comply with competency audits and complete training as directed by the Practice Manager.

Maintain a professional, respectful, and courteous demeanor with patients, colleagues, and

external partners at all times.

Demonstrate fiscal responsibility in day-to-day operations and resource usage.

Perform other job-related duties as assigned.

GENERAL DUTIES of Referral Coordinator

Processes and prioritizes all incoming referrals based on clinical urgency; gathers patient

histories, forwards required documentation to specialists per guidelines, and ensures new

referral orders are formally submitted when needed.

Maintains active tracking and thorough documentation in the EHR to promote team awareness,

support patient safety, and keep both ordering providers and patients updated on referral status.

Serves as the primary point of contact for patients and specialists, reviewing referral

expectations, answering inquiries, and resolving emerging care concerns.

Assists patients in overcoming language, social, or transportation barriers to care, connecting

them with appropriate internal or external resources when specialized help is required.

Ensures complete and accurate patient registration by collecting demographic details and

completing thorough insurance verification.

GENERAL DUTIES of MOS

Helps keep daily office routines, patient workflows, and practice procedures running smoothly.

Assists patients directly during registration, accurately collecting and entering all demographic

information into the system.

Schedules appointments efficiently and prepares all necessary patient forms and paperwork

prior to visits.

Verifies insurance eligibility, collects copays, posts payments, and promptly alerts the

Pre-Registration Specialist to any coverage issues.

Handles incoming and outgoing calls with speed, care, and professionalism, ensuring all

messages and notes are accurately logged in the EHR.

ORGANIZATIONAL EXPECTATIONS:

Be responsible for my own attitude.

Be open to constructive feedback and suggestions for improvement; accept constructive

feedback in a positive manner.

Be generous with my skills and abilities by educating others on new ideas and/or techniques;

offer constructive input to support the work area appropriately and respectfully.

Take responsibility to attend or obtain information provided at in-services, seminars and staff

meetings.

Emulate our mission and vision through respectful actions and speech, taking personal

ownership to ensure every need is met promptly and completely.

Acknowledge and greet everyone; look approachable, with open body posture, eye contact and

a smile; communicate appropriately using good interpersonal skills.

Dress professionally and appropriately for my work environment.

Know and follow policies and procedures for both organization and department safety issues.

Communicate delays in services and take service recovery steps as needed.

Wage starts at $19.10 per hour and goes up based on experience

Immunizations required for employment including flu vaccine

Benefits

FHW offers a full benefits package including:

FOR ALL EMPLOYEES:

Employee Assistance Program

403 (B) with 4% match from FHW and zero day vesting schedule

FOR FULL TIME EMPLOYEES WORKING AT LEAST 30 HOURS A WEEK

Medical Plan Options:

I. PPO plan with copay/coinsurance and lower deductible

II. High Deductible Health Plan with the option for a Health Savings Account.

III. Telemedicine includes in both plan options.

Dental

Vision

Life Insurance/ Accidental Death and Dismemberment Insurance

Disability Insurance with a Short and Long Term Option.

Critical Illness and Accident Plans

Cafeteria Options: Health Reimbursement/ Flex Savings

A host of other options to include: Pet Insurance, Identity Protection, Travel protection.