MRO Program Manager

MRO Program Manager Job Profile

About the Company:

Controlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. Established in 1996, the company supports some of the world’s largest multinational manufacturers across the microelectronics, semiconductor, pharmaceutical, life science, and medical device industries.

Job Summary:

The MRO Program Manager is responsible for leading operations in a critical spare parts management program supporting the USA manufacturing sites of an important tier one client. This role requires hands-on experience in supply chain logistics, inventory management, product sourcing, people management, and client-facing operations. The ideal candidate will have a strong background in managing complex workflows, experience dealing with technical products and components, and the drive to ensure service level excellence, customer satisfaction, process efficiency, and continuous improvement.

Key Responsibilities:

• Oversee program operations at the customers USA manufacturing sites, ensuring successful execution of operational objectives across warehousing, shipping/receiving, production support, inventory control, last-mile fulfilment, and customer enquiry management.
• Lead, mentor, and manage a cross-functional operations team, including warehouse personnel, support staff, team leads, supervisors, and site managers to ensure the very highest performance, team cohesion, and customer focus.
• Ensure program performance goals, KPIs, and contractual commitments are being met/exceeded so that full marks are obtained in all quarterly scorecards.
• Lead operational and strategic level meetings both internally and with clients to present KPIs, progress reports, discuss ongoing issues, and align on performance goals.
• Project manage short-, medium-, and long-term program deliverables, delegating tasks internally, maintaining pressure around timelines, and reporting back to key internal/customer stakeholders.
• Build and maintain strong relationships with key customer contacts, serving as the primary escalation point for program-level concerns.
• Maintain program compliance with all safety, quality, regulatory, and client standards.
• Collaborate with supply chain and procurement teams to ensure timely availability of materials, accurate demand forecasting data, efficient turnaround of enquiries, and ensure cost saving projects are on track.
• Drive root cause analysis and resolution of operational issues, customer queries, and escalation events, ensuring adequate follow-up and corrective actions where necessary.
• Identify and implement regular continuous improvement initiatives to enhance our processes, metrics, personnel, product mix, service level, etc.
• Consistently monitor for business development opportunities and threats to ensure the continued success / growth of the program and development pathways for those within.
• Oversee program headcount planning, resourcing, performance, and retention in conjunction with HR, ensuring that the program is staffed with the highest calibre individuals possible.
• Ensure adequate cross-training and coverage is in place across program locations to govern holidays, unforeseen events, and emergency out of hours support.

Required Qualifications:

• Bachelor’s degree in Supply Chain, Business, Engineering, or related field (preferred).
• 5+ years of leadership experience in operations or site management
• Detailed prior involvement with logistics, warehousing, and/or supply-chain functions.
• Proven expertise in inventory control, material flow, and ERP/WMS systems.
• Experience working with complex, high-value, or engineered product.
• Strong client engagement skills with the ability to present meetings, manage escalations and represent operations at executive-level.
• Excellent leadership, communication, people management, teamwork, and problem-solving abilities.
• Highly proficient in Microsoft Office, and familiar with supply chain tools and data reporting platforms.

Preferred Attributes:

• Maintains extremely high standards and strives for operational excellence.
• Passionate about delivering the highest level of customer service.
• Comfortable working under pressure and operating to tight deadlines.
• Leads by example and seeks to understand issues in full before passing judgement.
• Previous experience working with SAP, Maximo, and WMS.
• Experience dealing with critical spare parts for MRO applications.

Working Conditions:

• Leadership role with regular interaction on the floor and in client-facing meetings.
• Requires regular travel to all customer locations across the USA and supporting company hubs.
• Flexibility to support after-hours or weekend operations as needed.