MS Coordinator

What we are looking for:The Managed Services Coordinator is responsible for coordinating service operations, inventory management, parts fulfillment, and customer support activities to ensure timely and efficient delivery of services. This role serves as a key point of contact for internal teams and customers, managing service-related requests, RMA processing, inventory accuracy, procurement activities, and project coordination. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities while providing excellent customer service. Success in this role requires strong communication skills, problem-solving abilities, and experience working with inventory and service management systems in a fast-paced environment.

Responsibilities:

Provide exceptional customer service and support for service-related inquiries.Coordinate parts ordering, inventory replenishment, and stock transfers.Process and manage RMAs (Returned Material Authorizations).Inventory Procurement and ManagementCoordinate service projects and track progress to completion.Collaborate with internal departments including Planning, Warehouse, Shipping, Purchasing, Accounting, Billing, and Field Service.Perform stock transfers on CIL and Parts Service inventory replenishmentsInventory reconciliation of all CIL and Parts Service inventory levels, across Amdocs/FedEx/JDE systems, to ensure matching accuracy and take corrective action, if necessary.Research and resolve inventory discrepancies and integrity issues.Maintain accurate records and provide timely follow-up on customer and internal requests.

Location: Remote

What we are offering:A competitive salary, vacation, health & dental benefits, and employer-matched 401K pension plan. You will have opportunities to gain experience, grow and collaborate with professionals on a global reach. Whether you are working with the leading minds in the industry on high-profile projects, with internal teams to support continuous improvement, or with our customers to inspire and delight - your contributions will have an influence.

The experience and skills we value:

High School Degree with some collegeCollege degree a Plus2-4 years on the job trainingUsage of all common computer applicationsMicrosoft Products

What Will Put You Ahead:

Understand how to research and resolve all inventory integrity issuesAbility to source suppliers, negotiate pricing, and purchase non-stock requests via AMEX or purchase order.Provide Internal Customers with Accurate answers to inquiries and follow up until resolved.AmdocsOracle (JDE)Service Work Order related experience.Cinema related experience