Role: Solution Architect
Required Skills: Microsoft Dynamics CRM
Qualification: BACHELOR OF COMPUTER SCIENCE
Experience: 15 - 17 Years
Function: TECHNOLOGY
Apply By: 2026-12-21
Must Have Technical/Functional Skills
Technical Skills
Strong experience with:
Microsoft Dynamics 365 Customer Engagement (CRM)
Dataverse
Power Platform (Power Apps, Power Automate, Power BI)
C#, .NET Framework/.NET Core
JavaScript, TypeScript
Plugins, Custom Workflows, Custom APIs
Azure Integration Services
REST APIs and Web Services
Solution Management and ALM
CI/CD using Azure DevOps
Functional Knowledge
Deep understanding of Dynamics 365 modules such as:
Customer Service
Sales Case Management Marketing
Agentic AI Technical Skills
Microsoft AI & Copilot
- Dynamics 365 Copilot
- Microsoft 365 Copilot
- Copilot Studio
- Azure OpenAI
- Azure AI Foundry
- AI Builder
- Power Platform Copilot
Agent Development
- Agentic AI Architecture
- Autonomous & Multi-Agent Systems
- Agent Orchestration
- Human-in-the-Loop Workflows
- Agent Lifecycle Management & Monitoring
CRM + AI
- AI-Driven Case Management
- Dynamics 365 Customer Service Copilot
- Intelligent Lead Qualification
- Case Summarization
- Knowledge Search
- Sentiment Analysis
- Next Best Action Generative AI
- LLMs
- Prompt Engineering
- Function Calling
- Tool Integration
- Context Management
Knowledge Grounding
- RAG (Retrieval-Augmented Generation)
- Azure AI Search
- Vector & Semantic Search
- Enterprise Knowledge Management
Integration & Automation
- Dataverse APIs
- REST APIs
- Azure Functions
- Logic Apps
- Service Bus
- Custom Connectors
- Power Automate
Roles & Responsibilities
- Define end-to-end solution architecture for Microsoft Dynamics 365 and Power Platform implementations.
- Collaborate with business stakeholders to translate requirements into scalable, secure, and maintainable solutions.
- Provide technical leadership to development teams and review solution designs, customizations, integrations, and code.
- Design and oversee integrations with enterprise systems using Azure services, APIs, and middleware platforms.
- Establish architecture standards, governance processes, and best practices for CRM delivery.
- Lead data migration, security, performance optimization, and application lifecycle management activities.
- Identify technical risks, recommend mitigation strategies, and support successful project delivery.
- Mentor technical teams and promote innovation through Power Platform, AI, and Microsoft Copilot capabilities.
Agentic AI Responsibilities
- Define and execute the AI strategy for Dynamics 365 and Power Platform solutions.
- Architect and implement AI agents using Copilot Studio, Dynamics 365 Copilot, and Azure OpenAI.
- Deliver AI-driven automation solutions targeting measurable improvements in productivity, customer experience, and operational efficiency.
- Lead AI innovation initiatives, PoCs, and enterprise-scale deployments.
- Establish governance, security, and Responsible AI standards for all AI solutions.
- Mentor teams on agentic AI architecture, prompting strategies, and AI best practices.
- Drive adoption of AI capabilities with measurable business outcomes, including reduced manual effort, faster case resolution, and improved user satisfaction.
Generic Managerial Skills, If any
- Leadership and team development
- Strategic thinking and decision-making
- Excellent communication and presentation skills
- Collaboration and cross-functional team leadership
- Innovation and continuous improvement mindset
- Strong ownership, governance, and accountability focus
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $160,000-$170,000 a year