MSP Level 3 or Sr Level 2 Technician

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

Summary:


TeamLogic IT seeks a skilled MSP Level 3 Technician to support small and mid-sized businesses. Senior Level 2 technicians ready to advance are also encouraged to apply. Bring strong technical knowledge, problem-solving skills, and a commitment to exceptional customer service.


Responsibilities

• Resolve complex server, network, and application issues escalated by Level 1 and Level 2 technicians.
• Design, implement, and manage secure networks. Monitor performance and proactively address issues.
• Maintain client systems through upgrades, patching, monitoring, and backup and recovery.
• Build client relationships, understand business needs, and recommend appropriate technology solutions.
• Lead migrations, network installations, and software deployments. Coordinate delivery with internal teams and vendors.
• Maintain accurate network diagrams, system configurations, and troubleshooting procedures.
• Mentor and train Level 1 and Level 2 technicians to improve technical skills and service quality.
• Assess systems for vulnerabilities and compliance with applicable cybersecurity, privacy, and industry requirements. Address identified gaps.
• Provide on-call support for critical incidents, including evenings and weekends as needed, to minimize downtime and data loss.

Knowledge, Skills & Qualifications

• At least 5 years of IT support experience, including 2 years in a Level 3 or senior technician role. MSP experience preferred.
• Bachelor's degree in IT, Computer Science, or a related field preferred. Network+, Security+, Azure Administrator, CCNA, or similar certifications are a plus.
• Proficiency with Windows and Linux servers, VMware/Hyper-V virtualization, and Azure/AWS cloud platforms.
• Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity practices. Experience with SolarWinds, Auvik, or similar monitoring tools.
• Hands-on experience with RMM tools such as NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk.
• Experience with Hudu, IT Glue, SharePoint, or similar documentation tools, plus process standardization.
• Strong analytical skills and experience managing IT projects from planning through completion.
• Clear verbal and written communication, including explaining technical concepts to nontechnical clients.
• Adaptability, continuous learning, and effective collaboration in a fast-paced environment.

Work Environment
Work onsite and remotely based on client needs. Our hybrid schedule guarantees one work-from-home day per week, with a second available when weekly KPIs or metrics are met. Occasional travel to client locations and a valid driver's license are required. Evening and weekend flexibility may be needed for emergencies or project deadlines.


Benefits

• Competitive salary and performance-based bonuses
• Retirement savings plan with profit sharing based on company performance
• Generous paid time off and holidays
• Professional development and certification reimbursement
• Flexible hours and remote work options
• Supportive, collaborative team culture

Company Overview
At TeamLogic IT, your contributions matter and your professional growth is encouraged. Work on diverse, challenging projects, expand your technical skills, and help clients improve their businesses. Our local team combines a passion for innovation and practical solutions with the collaboration and support of technicians across North America.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.