MSP Level 3 Technician

Benefits:

• Free food & snacks
• Free uniforms
• Home office stipend
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary

Summary:
We are seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to join our team, specializing in providing top-tier IT support to Small to Medium-sized businesses. The ideal candidate will possess extensive technical knowledge, excellent problem-solving abilities, and a passion for delivering exceptional customer service in a dynamic IT environment.

Responsibilities: 

• Technical Support: Provide advanced support for servers, networks, cloud platforms, and applications. Resolve complex issues escalated from Level 1 and Level 2 technicians.
• Server and Cloud Migration: Plan and execute migrations from on premises infrastructure to Azure, Microsoft 365, and hybrid environments, including file server to SharePoint and OneDrive, Exchange to Exchange Online, domain controller upgrades, Windows Server upgrades, and virtual machine migrations. Build migration plans, rollback procedures, and cutover schedules that minimize downtime.
• Active Directory and Entra ID: Administer and secure Active Directory, Group Policy, DNS, and DHCP. Manage Entra ID, hybrid synchronization, Conditional Access, multifactor authentication, single sign on, and privileged access.
• RADIUS and Network Authentication: Design, deploy, and maintain RADIUS using NPS or cloud RADIUS. Configure 802.1X for wired and wireless networks and VPN authentication integrated with FortiGate, SonicWall, and Meraki. Manage supporting certificate infrastructure through Active Directory Certificate Services.
• Microsoft 365 Administration: Manage tenants end to end, including Exchange Online, SharePoint, OneDrive, Teams, and licensing. Deploy Intune for device enrollment, compliance, and app deployment. Configure Defender, Purview data loss prevention, and sensitivity labels.
• Azure Administration: Deploy and manage virtual machines, virtual networks, storage, backup, and site to site VPN. Monitor cost, performance, and security across client subscriptions.
• AI and Automation: Prepare client environments for Microsoft 365 Copilot by reviewing permissions, oversharing risks, and sensitivity labels. Support AI tool adoption and help clients set AI acceptable use policies. Use AI assisted tools and PowerShell to automate tasks and speed up troubleshooting.
• Network and System Management: Design and manage secure, high performing networks. Perform patching, backup and recovery, and system monitoring to keep systems current and compliant.
• Project Management: Lead migrations, network installations, identity modernization, and software deployments. Coordinate with internal teams and vendors to deliver on time and within scope.
• Documentation: Maintain network diagrams, directory structure, RADIUS configurations, migration runbooks, and troubleshooting procedures for every client environment.
• Training and Mentorship: Mentor Level 1 and Level 2 technicians and lead training on Microsoft 365, Azure, identity, and AI tools.
• Compliance: Perform audits and Microsoft Secure Score reviews to keep client systems aligned with data privacy and cybersecurity requirements.
• Emergency Support: Provide on call support for critical issues, including after hours and weekend coverage, to minimize downtime and data loss.

Knowledge, Skills, & Qualifications: 

• Experience and Education: Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role. MSP experience preferred. Bachelor’s degree in IT, Computer Science, or a related field preferred. Certifications a plus, including CompTIA Network+ or Security+, Azure Administrator (AZ 104), Microsoft 365 Administrator (MS 102), Identity and Access Administrator (SC 300), or CCNA.
• Server and Migration Expertise: Proven experience with Windows Server and Linux environments, virtualization (VMware, Hyper V), and completed migrations to Azure, Exchange Online, SharePoint, and hybrid environments.
• Identity and Directory Services: Strong working knowledge of Active Directory, Group Policy, DNS, DHCP, Entra ID (formerly Azure AD), Entra Connect, Conditional Access, and multifactor authentication.
• RADIUS and Authentication: Hands on experience deploying NPS or cloud RADIUS, 802.1X, certificate authentication, and VPN authentication integrated with directory services.
• Microsoft 365 and Azure: Deep experience administering Microsoft 365 tenants, Intune, Defender, and Purview, along with Azure infrastructure. AWS experience a plus.
• AI and Automation: Familiarity with Microsoft 365 Copilot readiness, AI governance, and practical use of AI tools in IT operations. PowerShell scripting required; Microsoft Graph PowerShell preferred.
• Networking and Security: Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices. Experience with monitoring tools such as SolarWinds or Auvik.
• RMM and Ticketing Systems: Hands on experience with NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk.
• Documentation: Proficiency with Hudu, IT Glue, or SharePoint, with experience in structured documentation and process standardization.
• Problem Solving and Project Management: Strong analytical skills and proven experience managing IT projects from inception to completion.
• Communication and Customer Service: Excellent verbal and written communication, with the ability to explain technical concepts to non technical clients.

Work Environment
This role requires the ability to work both onsite and remotely, depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid driver's license. Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines.

• Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients.
• Collaborative and supportive team culture.

Benefits:

• Competitive salary and performance-based bonuses
• Retirement savings plan with employer matching
• Generous paid time off and holiday schedule
• Professional development opportunities and reimbursement for certifications
• Flexible working hours and remote work options
• Supportive and collaborative work environment

Company Overview
We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.

Flexible work from home options available.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.