Multi-Location Customer Service Specialist

Full Time

The individual selected for this role will be expected to work at stores within a 15 mile radius of Store #3902, located at: 1555 Fording Island Road, F G & H Hilton Head SC 29926. Additional stores supported include:

• Store #2234 located at: 608 William Hilton Pkwy, Hilton Head, SC 29928 3550
• Store #2409 located at: 11 Sheridan Park Cir Unit 1, Bluffton, SC 29910 9065
• Store #2511 located at: 138 Bluffton Rd, Bluffton, SC 29910 6212
• Store #2744 located at: 108 Arrow Rd, Hilton Head, SC 29928 7310
• Store #5458 located at: 6 Palmer Grace Dr E Unit 200, Bluffton, SC 29909 3767

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.