Purpose: The Assistant Branch Manager is responsible for achieving individual and retail branch goals, across multiple offices, through sales, referrals, and retention of account relationships. Responsible for assuming responsibilities of Senior Branch Manager or Branch Manager as needed or assigned. Participates in community affairs to increase bank's visibility and development business relationships.
Supervisory Responsibilities:
Degree of Supervision Received: Moderate
- Supervision Received (title): Senior Branch Manager or Branch Manager
Degree of Supervision Given: Moderate
- Supervision Given to (Titles): Retail Staff
Essential Functions:
- Contributes to the bank incentive program in the achievement of bank, office and individual goals. Develop and maintain knowledge of bank products. Actively promotes referrals and retention of account relationships.
- Proactively supports and motivates staff in the banks referral program and their participation. Monitors ongoing sales/referral training needs of staff
- Assists in the training, scheduling, operations and management of office staff.
- Monitors performance and provides ongoing coaching and feedback to office personnel
- Assists staff with customer relations.
- Ensures that training requirements are completed by staff on time
- Works with Senior Branch Manager or Branch Manager to approve performance evaluations of office personnel.
- Participates in the recruiting and interviewing process when the office requires new or additional staff.
- Participates in community events to increase the office's visibility and to enhance new or existing business opportunities.
- Interviews consumer loan applicants and provides required supporting documentation
- Maintains comprehensive knowledge of laws, compliance regulations and bank policies pertaining to consumer loans and products.
- Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.
Job Related Qualifications - Education and Prior Experience:
Required:
- Education: High School Diploma. Bachelor's degree preferred.
- Prior Experience: 4+ years of Banking (or Retail/Business related), Operational, Sales, or Consumer Lending experience
Competencies:
- Demonstrate skills in effectively managing associates across multiple offices.
- Cooperation/Teamwork - works well with others (internal, external customers and associates)
- Able to manage multiple tasks and prioritize workload and delegate where needed
- Excellent written and verbal communication skills
- Personally responsible, completes work in a timely and consistent manner
- Adaptable to varying bank and customer needs
- Able to learn and utilize new technology effectively and efficiently
- Proven problem-solving skills and sound judgment
- Strong sales orientation and customer focused
- Strong team building and team management skills.
Physical Requirements:
- Ability to communicate face to face and on the phone with customers.
- Occasional bending and lifting from floor height, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs.
- Occasional travel throughout site locations
- Extensive computer usage is required.
Other:
- Work schedule: Varies with office needs and may include evenings and weekends.
- Licenses or Accreditation: Registration with Nationwide Mortgage Licensing System Registry (NMLS) is required in accordance with SAFE Act requirements.
Benefits:
- Medical, Dental, and Vision Insurance
- Health Savings Account
- Flexible Spending Account(s)
- Company Paid Life Insurance, Long Term Disability, and Short Term Disability
- Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident
- Tuition Reimbursement
- Employee Referral Program
- Wellness Reimbursement Program
- Star Volunteer Program
- Employee Banking and Financial Perks
- Paid Time Off (PTO)
- Company Paid Holidays
The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity based incentives based on the role and performance.
This job description is not exhaustive. The Multi-Site Assistant Branch Manager may be required to perform other duties as assigned.