Overview:
Anne Arundel Dermatology is seeking an experienced Practice Manager to oversee multiple dermatology offices in Hampton Roads and Southeastern Virginia, including Norfolk, Virginia Beach, Suffolk, and Newport News.
This leadership role oversees daily operations, leads clinical and administrative teams, enhances patient satisfaction, and ensures regulatory compliance across multiple locations. The Practice Manager will partner closely with physicians to drive operational excellence and support continued practice growth across all locations.
Why join Anne Arundel Dermatology?
At Anne Arundel Dermatology, you'll find more than just a job - you'll find a long-term career with opportunities for professional growth and advancement. We are committed to ongoing training, leadership development, and continuing education while staying at the forefront of the latest advancements in dermatology.
Founded 50+ years ago with a mission to provide the highest quality and full spectrum of medical, surgical, and esthetic skin care services to each and every one of its patients, Anne Arundel Dermatology has assembled the finest group of dermatologists in the Mid-Atlantic and Southeastern states. With 300+ clinicians and 110+ locations in 7 states, we’re thriving, growing, and looking to add talented individuals to our team!
Responsibilities:
Essential Responsibilities
- Oversee the daily operations of one primary office and multiple satellite locations throughout Southern Virginia.
- Provide leadership, coaching, and performance management for front office, clinical, and administrative staff.
- Recruit, interview, onboard, train, and develop employees while fostering a positive, collaborative culture.
- Partner with physicians and executive leadership to improve operational performance, patient satisfaction, and overall practice growth.
- Monitor provider schedules to maximize patient access, provider productivity, operational efficiency, and clinic productivity.
- Analyze KPIs and operational metrics to identify opportunities to improve workflow, patient experience, and financial performance.
- Ensure compliance with HIPAA, OSHA, CLIA (when applicable), company policies, and all federal, state, and local regulations.
- Manage office budgets, inventory, vendor relationships, and purchasing.
- Resolve patient concerns professionally while maintaining a high standard of customer service.
- Lead regular staff meetings, coaching sessions, and performance evaluations.
- Maintain accurate personnel documentation, including I-9 verification and required employment records.
- Oversee daily administrative functions including scheduling, billing coordination, revenue cycle support, and practice operations.
- Assist with front desk or clinical operations during periods of high patient volume or staffing shortages.
- Travel regularly between assigned practice locations to provide operational support and leadership.
- Perform other duties as assigned.
Qualifications:
Qualifications
- Strong leadership and team development skills.
- Excellent communication and interpersonal abilities with physicians, providers, staff, and patients.
- Proven ability to manage multiple priorities across several locations.
- Strong analytical, organizational, and problem-solving skills.
- Experience improving operational workflows and driving process improvement.
- Proficiency with Microsoft Office Suite and healthcare software systems.
- Working knowledge of electronic medical records (EMR/EHR) platforms.
- Thorough understanding of HIPAA and healthcare regulatory compliance.
- Ability to maintain professionalism, confidentiality, and sound judgment.
- Ability to work independently while collaborating effectively with leadership.
- Ability to travel approximately 30% between practice locations.
Licensure/Certifications/Education:
Education & Experience
- Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Health Information Management, or a related field preferred.
- Minimum of 5 years of progressive healthcare management or medical practice management experience required.
- Previous experience managing physician practices, outpatient clinics, or multi-site healthcare operations preferred.
- Dermatology experience is highly preferred but not required.
Physical Requirements:
- Prolonged periods of sitting, standing, and walking throughout medical office environments.
- Must be able to lift up to 15 pounds.
- Ability to travel between assigned practice locations.
Full time employees (defined as regularly working at least 30 hours per week) are eligible for the following benefits:
- Medical, Dental & Vision insurance – effective 1st of the month after date of start
- Company-paid Basic Life and AD&D insurance
- Short-Term Disability
- Long-Term Disability
- Voluntary Life Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Paid Time Off
- Paid Holidays
- Retirement Savings Plan
- Employee discounts on cosmetic services and products