Multi-Site Property Manager

JOB SUMMARY

The Multi-Site Property Manager is responsible for the daily operations of multiple properties, including supervision of staff at each site, budget and financial management, leasing and lease enforcement, building maintenance and inspections, all administrative duties for both internal and external customers, owner and management agent relations, and maintaining positive relationships with the residents of each property. The position requires regular travel between sites and the ability to maintain consistent standards of compliance, service, and performance across all assigned properties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversees the daily operations of each assigned property, establishing consistent procedures across sites and ensuring that bookkeeping, marketing, leasing, and lease preparation are performed accurately and on time at every location.
• Provides input into the development of budgets for each assigned property by analyzing financial statements, current and projected market information, and operational reports; monitors expenditures at each site to remain within approved budgets and manages the petty cash fund(s).
• Meets targeted revenues at each property by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, properly crediting accounts, depositing all monies received, and preparing and reviewing monthly financial status reports.
• Approves invoices from vendors, contractors, and service providers for each property by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to the appropriate Chart of Accounts codes, and coordinating communication between the vendor, Accounting, and the management agent or owner as needed.
• Oversees the lease enforcement process at each property by approving prospective resident applications, discounts, and renewal leases, conducting periodic apartment inspections, following proper notice requirements, and imposing and collecting late fees and other charges as allowable under the terms of the lease.
• Analyzes current market and economic trends that may impact each property and implements marketing and leasing strategies to achieve occupancy and revenue goals, in accordance with Fair Housing regulations and the management agent's guidelines.
• Submits and reviews reports as required by the management agent(s) or mandated by federal, state, or local government for each property, tracking deadlines and ensuring compliance requirements are met across all sites.
• Maintains office files for all business and financial records at each property, and ensures staff at each site follow consistent record-keeping practices.
• Inspects each assigned property weekly to ensure that the buildings, grounds, and amenities meet established standards for safety, cleanliness, and appearance, and takes or recommends any actions needed for repair.
• Promotes resident satisfaction and retention at each property by ensuring all resident requests and complaints are responded to in a timely manner and that maintenance team members meet the agency's standards for completing service requests.
• Supervises property staff at each site, including participating in recruitment, interviewing, orientation, and training in accordance with VOASELA hiring procedures, and managing performance through goal setting, performance reviews, and corrective action in accordance with VOASELA policies.
• Schedules and manages time across assigned properties, including travel between sites, to maintain a consistent leadership presence, and ensures continuity of operations and coverage at any site when staff are absent.
• Prioritizes competing demands across properties, resolves site-level issues, and escalates concerns to the Assistant Director of Property Management as needed.
• Assists in managing the owner and management agent relationship by meeting with owners and agents, conducting property tours, and providing updates on the performance of each property.
• Performs related duties assigned.

ADDITIONAL DUTIES AND RESPONSIBILITIES (Non-essential)

• Adhere to the designated dress code as stipulated for the specific role.

SUPERVISORY DUTIES:

• Property staff at each assigned site, including Assistant Property Managers, Maintenance Technicians, Leasing Agents, and Grounds Technicians (as applicable)

KEY CONTACTS

• Maintains critical relationships with the following: staff at each site, residents, vendors and contractors, owners and management agents, and the Assistant Director of Property Management.

KNOWLEDGE, SKILLS AND ABILITIES:

This position requires knowledge, skills and abilities equivalent to:

• High School diploma or General Equivalency Diploma (GED) required.
• Minimum of three (3) years of property management experience required.
• Knowledge of regulations, laws, guidelines, and compliance requirements related to conventional properties, including but not limited to Fair Housing and the Violence Against Women Act (VAWA), required.
• Strong verbal and written communication skills with the ability to communicate professionally and effectively.
• Proficient computer skills, including Microsoft Office and general office equipment.
• Strong organizational skills with attention to detail and the ability to manage multiple responsibilities effectively.
• Ability to supervise staff at multiple locations and maintain consistent standards across sites.
• Ability to prioritize and manage competing deadlines and responsibilities across multiple properties.
• Prior experience supervising staff and/or managing more than one property preferred.
• Professional certification preferred, including but not limited to:
• Housing Credit Certified Professional (HCCP)
• Accredited Residential Manager (ARM)
• Certified Apartment Manager (CAM)
• Registered Apartment Manager (RAM)
• Tax Credit Specialist (TCS)
• Certified Occupancy Specialist (COS)

Must have:

• Vehicle to travel between the sites
• Current driver's license issued by state of residence
• Current Vehicle Inspection decal
• Current Louisiana vehicle insurance
• Current vehicle registration in state of residence
• Satisfactory Motor Vehicle Report
• Must be able to pass a criminal history investigation

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.