Multi-Unit General Manager - Eastern Standard Kitchen and Drinks

Multi-Unit General Manager: Eastern Standard Kitchen and Drinks

Overview of Concept: 

The Bower plaza in the Fenway is home to three concepts from ES Hospitality - Eastern Standard, reopened after 15 years in Kenmore Square, Equal Measure, a craft cocktail bar, and Standard Italian, a modern Italian restaurant. These concepts, helmed by Garrett Harker, serve brunch, lunch, dinner, and late-night drinks to neighborhood visitors, BU students and faculty, residents, and restaurant industry professionals alike. 

Overview of Position: 

Eastern Standard is seeking an experienced Multi-Unit General Manager to lead front of house operations heading into the busy holiday/events season and beyond. This is a dynamic, multi-concept role as the position is responsible for overseeing service, management, and staff across Eastern Standard, Equal Measure, Standard Italian and a robust private dining program. The General Manager is responsible for implementing, overseeing, and maintaining all steps of service, hospitality procedures and company policies for both guests and staff. They are also responsible for ensuring operations are in line with restaurant budget and for providing guidance and insight around controllable costs. This is an ideal role for a candidate looking for the next challenge in their career and for someone who is eager to work with talented food and beverage colleagues in a legacy restaurant with a multi-daypart, multi-venue layout.

Qualified candidates will have a minimum 3-5 years of experience in hospitality, including at least 3 years in management ideally in a multi-concept setting. 

Pay range: 100,000-135,000/year + bonus opportunity

Responsibilities: 

• Oversee and manage the day-to-day operations of Eastern Standard, Equal Measure, Standard Italian and the group’s private dining spaces throughout lunch, brunch, and dinner services

• Lead by example on the floor, maintaining a hands on presence and assisting wherever necessary

• Guide and empower the FOH staff to be advocates for their guests, providing them with the tools to create memorable experiences

• Develop and implement ongoing training and professional development programs for FOH staff

• Lead and mentor a team of FOH managers through daily coaching and continued development and implementation of standard operating procedures for the FOH

• Work closely and collaboratively with the entire management team across the front and back of house

• Take part in the hiring life-cycle from the interview to implementing training programs for FOH new hires

• Focus on cultivating meaningful relationships with guests through regular guest engagement with the goal of creating returning diners and regulars and growing private event business

• Manage and resolve all guest inquiries and complaints, ensuring every guest leaves with an exceptional dining experience

• Coordinate with vendors and maintenance staff to ensure the restaurant, equipment, and building systems are running smoothly

• Work to promote the ES hospitality brand in the neighborhood, identifying opportunities to encourage new business 

• Oversee and manage labor costs, inventory, purchasing, and waste minimization to maximize profitability.

Who You Are:

• Professional, hardworking, upbeat, and energetic with the ability to lead by example

• An effective and thoughtful communicator

• Excited by the opportunity to mentor management and FOH staff

• A team player, ready and eager to pitch in as needed to ensure the success of the restaurant as a whole 

Compensation and Benefits: 

We offer a competitive salary (based on experience), health/dental/vision insurance, paid time off plan, dining discounts, 401k and continuous development and learning opportunities. 

Eastern Standard Hospitality considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Eastern Standard Hospitality is an equal opportunity employer.