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Multi-Unit Restaurant Manager

Company: The Onion Tree Hospitality Group

Locations: Nassau County (Sea Cliff, New Hyde Park) & Brooklyn (Sunset Park)

Position Type: Full-Time, Exempt

Compensation: $65,000 – $75,000 Base Salary + Performance/Revenue-Based Bonuses

Benefits: Paid Time Off (Vacation & Sick Days), Employee Dining Privileges

About Us

The Onion Tree Hospitality Group is an independent, chef-driven culinary group operating three distinct dining concepts across Long Island and Brooklyn: The Onion Tree (acclaimed fine-dining Indian-Neapolitan fusion in Sea Cliff), Crispy Karma (fast-casual Indian fried and roasted chicken in New Hyde Park), and Bombay Birria (a vibrant Mexican-Indian fusion taqueria and neighborhood bodega in Brooklyn).

We are seeking a seasoned, hands-on Multi-Unit Restaurant Manager to work in close partnership with the Co-founders and Executive Chef. This is an elevated leadership role designed for an operational professional who excels in fine-dining floor leadership, thrives across diverse hospitality models, and knows how to build structure, accountability, and seamless guest experiences across multiple units.

Position Overview

Reporting directly to the Managing Partner and Executive Chef, the Multi-Unit Restaurant Manager provides high-impact, hands-on operational leadership across all three locations, spending approximately two days per week embedded at each property.

Our group operates with an empowered, decentralized team model where floor and counter staff are trained to execute elevated operational and shift-lead responsibilities. You will not be managing layers of middle management; instead, you will directly mentor front-line teams, establish group-wide Standard Operating Procedures (SOPs), ensure stringent service and food safety standards, and lead peak floor services by example.

Core Responsibilities

Multi-Unit Floor Leadership & Hospitality

• Maintain an active, visible floor presence across all locations (~2 days per week at each venue), actively leading peak dinner services in fine dining, managing lunch rushes in fast-casual, and overseeing daytime counter flow.
• Uphold and elevate service standards, guest hospitality, pacing, and brand identity unique to each concept.
• Handle high-touch guest relations, VIP reservations, and resolved service recovery professionally and promptly.

SOP Creation, Systemization & Quality Control

• Author, implement, and institutionalize comprehensive Standard Operating Procedures (SOPs) across FOH operations, opening/closing checklists, service flow, cashiering, and sanitation.
• Drive consistency across all three concepts, ensuring brand integrity, food presentation, and hospitality standards never waver.
• Enforce rigorous cleanliness, food safety, and compliance with Nassau County DOH and NYC DOHMH regulations to ensure top letter grades across all properties.

Team Development & Culture

• Lead the recruitment, interviewing, onboarding, and continuous training of front-of-house staff across all locations.
• Cultivate an ownership mindset among staff, cross-training team members to handle elevated daily operational responsibilities with autonomy and precision.
• Build balanced, labor-efficient weekly schedules aligned with sales forecasts and guest volume patterns.

Operational Oversight & Performance

• Partner directly with ownership to analyze weekly sales trends, monitor labor targets, and identify opportunities for operational efficiency.
• Monitor POS systems (Toast), online ordering channels, and third-party delivery platforms for order accuracy and seamless execution.
• Coordinate cross-unit logistics, supply needs, and catering/event handoffs between teams and ownership.

Qualifications & Requirements

• Experience: Minimum 3–5+ years of restaurant management experience as a General Manager, Assistant GM, or Multi-Unit Manager.
• Fine Dining Foundation: Demonstrated background in upscale casual or fine-dining service environments is strictly required. Fast-casual or multi-concept operational experience is highly preferred.
• Systems Builder: Proven track record of developing, documenting, and enforcing successful SOPs, checklists, and service manuals.
• Leadership Style: Hands-on leader who coaches side-by-side on the floor rather than managing from behind an office desk.
• Tech & Systems: Proficiency with modern restaurant POS systems (Toast POS preferred), online reservations, and scheduling software.
• Transportation:Valid driver’s license and reliable personal vehicle required to commute regularly between Nassau County (Sea Cliff & New Hyde Park) and Brooklyn (Sunset Park).
• Certifications: Food Protection Certificate (NYC DOHMH / Nassau County) and ServSafe/TIPS certification required (or obtained upon hire).
• Schedule: Flexibility to work a standard 50-hour hospitality schedule including evenings, weekends, and peak volume shifts.

What We Offer

• Base Salary: $65,000 – $75,000 gross annual salary (commensurate with experience).
• Incentive Compensation: Structured, revenue-based performance bonuses tied to store and group volume milestones.
• Paid Time Off: Paid vacation time and sick leave.
• Dining Privileges: Generous dining discounts and shift meals across all group concepts.
• Direct Access: Close collaboration and mentorship with seasoned owner-operators and an acclaimed executive chef, offering a major voice in operational decision-making as our hospitality group grows.

To Apply

Submit your resume along with a brief cover note summarizing your fine-dining floor experience and your approach to building SOPs and developing front-line teams.

Would you like to adjust any of the performance bonus milestones, or would you like me to generate a corresponding screening questionnaire and interview scorecard for vetting candidates?

The Onion Tree is a sophisticated and Down-to-Earth restaurant created and operated by husband and wife team - Chef Jay and Raquel Jadeja. Serving elevated Indian cuisine in a laid-back atmosphere, Chef Jay takes both a Modern and Regional approach. A fun twist to the menu includes the couple's famed traditional (and not so traditional) Pizza Napolitana including Pizza Margherita, Quattro Formaggio, Chicken Tikka Masala Pizza and more. Beyond the flavorful and unique menu, The Onion Tree is known for its warm and caring hospitality and charm.

Salary

$65000.00 - $75000.00 per year

Benefits

Bonus pay, Paid time off

Job Type

Full time

Schedule

8 hour shift, Weekend availability, Holidays, Other