Address:  1700 W. Washington St

Phoenix, AZ 85007

Salary: $21.00 - $26.00 

Grade: N/A

Closing Date: Open until business needs are met. The first resume review will be Friday, November 13.

This position leads the hands-on daily operations of the Arizona Capitol Museum Gift Shop, both onsite and online, ensuring excellent customer service and efficient, effective processes. In addition to promoting Gift Shop initiatives, the Gift Shop Manager works closely with Museum management to promote exhibits, events and other offerings across social media, digital and print platforms.

This is not a remote position. The Gift Shop Manager works 40 hours a week, Monday through Friday between the hours of 8 a.m. to 5 p.m. Occasional seasonal Saturday hours and other special afterhours/weekend events required.

The Gift Shop Manager does all of the following:

• Greet Gift Shop guests, answer questions and resolve customer concerns as needed. Handle daily financial transactions using advanced point-of-sale systems. Ensure the integrity of inventory data and cash controls. Manage end-of-day reconciliations.
• Prepare daily sales reports and deposits, along with monthly sales tax reports. Oversee annual fiscal year-end inventory count and serve as main contact for annual Payment Card Industry audit.
• Collaborate with Museum management on retail initiatives and product development, including artist collaborations, custom merchandising and exhibition-related items. Keep records of orders and procure merchandise and supplies as needed.
• Maintain visual merchandising standards with strategic placement, signage and instore campaigns. Maintain an organized and tidy stockroom.
• Manage the Gift Shop’s online store, fulfilling orders promptly and accurately.
• Work closely with state agencies to facilitate "Fly a Flag at the Capitol" requests.
•Work with Museum management to develop and execute the Museum’s marketing strategy. Create marketing materials and essential content for the Gift Shop website and other online platforms.

Applicants should send an electronic letter of introduction along with a resume to smahan@azleg.gov.

Knowledge, Skills and Abilities:
• Knowledge of retail management, specialty merchandising and product development
• Skill in organization, nancial acumen and operational discipline
• Written, oral and interpersonal communications skills
• Ability to work in fast-paced environment with shifting priorities
• Ability to work well independently and collaboratively in a small-team environment
• Ability to feel comfortable and interact with visitors, especially international tourists and children
• Creativity in merchandising and product development

• 2+ years of progressive retail experience, preferably in cultural institutions or destination retail environments
• Experience establishing and maintaining artist/vendor relationships
• Experience with operating social media platforms, content development and design Interest in history, arts and culture

Strong experience and knowledge in retail sales and merchandising.
Friendly and professional approach to working with visitors and teammates.
High level of integrity, adaptability, creativity and resourcefulness.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona offers a comprehensive benets package to include:

10 Paid Holidays a year
Paid Annual and Sick Leave
Paid Parental Leave
Medical, Dental and Vision Insurance
Short-Term Disability Insurance
Life Insurance
Deferred Compensation
Rideshare and Public Transit Subsidy

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program.

• If you have any questions please feel free to contact Stephanie Mahan at smahan@azleg.gov