National Account Manager

Description

Why Mobility Global?

At Mobility Global, our mission is to provide the trusted information that helps billions of people build, sell, and own vehicles with confidence. As we shape the next generation of automotive intelligence through innovation, AI, and industry-leading data, we are creating new opportunities for our customers, our business, and our people.

CARFAX, a division of Mobility Global, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. CARFAX is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell - Show me the CARFAX.

• 10X Virginia Business Best Places to Work
• 9X Washingtonian Great Places to Work
• 10X Washington Post Top Workplace
• 3X St. Louis Post-Dispatch Best Places to Work

The National Account Manager develops and grows strategic relationships with assigned dealer group accounts, serving as the primary point of accountability for customer success. As a trusted advisor to executive-level stakeholders, this individual partners closely with internal teams to drive customer satisfaction, retention, adoption, and revenue growth while delivering an exceptional experience throughout the account lifecycle.

The ideal candidate is an experienced automotive professional with deep industry knowledge, strong business acumen, and the ability to influence and build relationships at every organizational level. This individual excels at executive relationship management and strategic account growth, proactively identifying opportunities to create value for some of the industry's most influential dealer groups.

What You'll Do:

Strategic Account Management

• Manage and grow a portfolio of strategic automotive dealer group accounts.
• Develop and execute comprehensive account plans that align customer objectives with CARFAX solutions and business goals.
• Identify opportunities to expand relationships, increase product adoption, and drive long-term revenue growth.
• Conduct regular business reviews with customers to assess performance, discuss outcomes, and identify future opportunities.

Executive Relationship Management

• Build and maintain trusted relationships with key decision-makers and influencers, including Presidents, CEOs, CFOs, COOs, CMOs, CTOs, and Vice Presidents across assigned accounts.
• Serve as a strategic advisor by understanding customer priorities, challenges, and growth objectives.
• Provide industry insights, recommendations, and solutions that deliver measurable business value.

Customer Success & Experience

• Serve as the primary escalation point and advocate for assigned customers.
• Respond quickly and effectively to customer needs while maintaining high levels of service excellence.
• Monitor account health, customer engagement, and utilization to proactively identify risks and opportunities.
• Ensure customers realize maximum value from their partnership with CARFAX.

Cross-Functional Leadership

• Act as the quarterback of the customer relationship by coordinating activities across Sales, Customer Success, Product, Marketing, Operations, and Support teams.
• Influence and align internal stakeholders to deliver exceptional customer outcomes.
• Lead internal account strategy discussions and customer success planning activities.

Implementation & Onboarding

• Lead all phases of customer onboarding and implementation.
• Coordinate training, deliverables, communication plans, and adoption strategies.
• Ensure successful launches and seamless transitions for new customers and expanded business opportunities.

Data & Performance Management

• Review, analyze, and communicate account performance metrics and business insights.
• Use data to identify trends, demonstrate value, and recommend strategic actions.
• Develop executive-level presentations and business reviews that support customer decision-making and account growth.

Meeting Leadership & Communication

• Lead effective, agenda-driven meetings both virtually and in person.
• Facilitate executive discussions, problem-solving sessions, and strategic planning conversations.

What We're Looking For:

Required Qualifications

• 10+ years of account management, customer success, business development, or strategic relationship management experience within the automotive industry.
• Proven success managing large dealer groups or enterprise-level automotive accounts.
• Demonstrated experience building relationships with executive stakeholders and influencing decision-making at senior levels.
• Track record of driving account growth, customer retention, and business expansion.

Knowledge, Skills & Abilities

• Strong understanding of automotive retail operations and dealership business models.
• Exceptional relationship-building and stakeholder management skills.
• Strategic thinker with strong business acumen and problem-solving capabilities.
• Ability to analyze data, identify insights, and make business recommendations.
• Excellent presentation, communication, attention to detail and facilitation skills.
• Ability to navigate complex organizations and influence without direct authority.
• Proven ability to collaborate effectively across multiple internal functions.
• Experience with dealer management systems and automotive technology platforms is considered an asset.

Success Profile

The ideal candidate:

• Builds credibility and trust quickly with executive leaders.
• Anticipates customer needs and proactively delivers solutions.
• Balances strategic thinking with strong execution.
• Thrives in a fast-paced, relationship-focused environment.
• Uses data and insights to create value and influence decisions.
• Demonstrates accountability, responsiveness, and an unwavering commitment to customer success.

Travel Requirements

• Frequent overnight travel within assigned territory and customer base.
• Regular in-person customer meetings and industry events.

Key Outcomes

Success in this role will be measured by:

• Customer retention and satisfaction.
• Revenue growth and account expansion.
• Executive relationship strength and engagement.
• Customer adoption and utilization of CARFAX solutions.
• Successful implementation and onboarding outcomes.

This position is open to applicants who are currently authorized to work in the United States and will not require employer sponsorship now or in the future.

The anticipated annual base salary range for this position is $70,600 - $148,700 USD. Actual compensation within this range will be determined based on a variety of factors, including geographic location, relevant experience, skills, qualifications, and internal equity considerations.

Mobility Global is committed to providing competitive compensation that reflects local market conditions and individual contributions. In addition to base salary, employees may be eligible for incentive compensation, long-term incentives, and a comprehensive benefits package, where applicable.

What's In It for You:

• Competitive compensation package, including base salary and incentive opportunities where applicable.
• Comprehensive health and wellness benefits for employees and eligible dependents.
• Retirement savings programs, including company matching contributions where available.
• For more information on benefits, please check out our benefits-summary.

Equal Opportunity Employer

Mobility Global is proud to be an Equal Opportunity Employer. We value diverse perspectives and are committed to fostering an inclusive workplace where everyone is respected, supported, and empowered to succeed. We provide reasonable accommodations throughout the hiring process and employment for qualified individuals with disabilities.

Recruitment Fraud Alert

Mobility Global will never ask candidates to pay money at any stage of the hiring process, including for applications, interviews, background checks, training, or equipment. If you receive a suspicious communication or request for payment or personal financial information, please exercise caution and report it immediately.

What's In It for You

• Competitive compensation package, including base salary and incentive opportunities where applicable.
• Comprehensive health and wellness benefits for employees and eligible dependents.
• Retirement savings programs, including company matching contributions where available.

For more information on benefits, please click HERE.

Equal Opportunity Employer

Mobility Global is proud to be an Equal Opportunity Employer. We value diverse perspectives and are committed to fostering an inclusive workplace where everyone is respected, supported, and empowered to succeed. We provide reasonable accommodations throughout the hiring process and employment for qualified individuals with disabilities.

Recruitment Fraud Alert

Mobility Global will never ask candidates to pay money at any stage of the hiring process, including for applications, interviews, background checks, training, or equipment. If you receive a suspicious communication or request for payment or personal financial information, please exercise caution and report it immediately.