National Account Program Manager

Kforce has a client in Fort Worth, TX that is seeking a National Account Program Manager responsible for leading complex, large-scale programs and strategic customer engagements from project kickoff through successful completion. This role oversees multiple concurrent projects, ensuring customer satisfaction, operational excellence, financial performance, risk mitigation, and effective coordination across cross-functional teams. Key Responsibilities:

• Lead multiple projects within large customer programs and strategic accounts
• Develop program execution plans, milestones, success metrics, and delivery strategies
• Ensure projects are completed on time, within budget, and aligned with contractual requirements
• Coordinate efforts across project management, engineering, procurement, field operations, and subcontractor teams
• Drive accountability and execution across all stakeholders
• Serve as the primary point of contact for assigned strategic accounts
• Build and maintain strong relationships with customer stakeholders at all levels
• Conduct regular business reviews, status meetings, and operational updates
• Manage customer expectations and resolve issues proactively
• Identify opportunities for program expansion and long-term partnership growth
• Own program financials, including revenue, margin, forecasting, and overall performance
• Monitor labor utilization, material expenses, subcontractor costs, and project forecasts
• Track backlog, earned revenue, and financial performance against business objectives
• Manage change order processes from identification through approval
• Develop and execute recovery plans for programs facing budget or schedule challenges
• Identify and manage program risks, dependencies, and constraints
• Ensure compliance with contractual obligations and customer deliverables
• Coordinate scope changes, impact assessments, and project documentation
• Escalate issues requiring executive involvement

Requirements:

• Proven experience leading large, complex programs with multiple concurrent projects
• Strong customer-facing and stakeholder management skills
• Demonstrated financial management experience, including forecasting, budgeting, and margin ownership
• Knowledge of contract management, risk mitigation, and change management processes
• Ability to manage cross-functional teams and drive execution in fast-paced environments
• Strong communication, presentation, and executive reporting skills
• Experience mentoring project management teams and influencing stakeholders at all levels
• Occasional travel may be required based on customer and project needs