National Account Program Manager

At-a-Glance:

Join an international fire and alarm protection company as a National Account Program Manager, leading complex, multi-site security programs.

Position Type:

• Contract
• Remote

Required:

• Experience in commercial security, fire/life-safety, low-voltage, or a related security services industry.
• Experience managing projects or programs in commercial security, fire/life-safety, low-voltage, or related security services, including coordination with customers, field teams, vendors, and internal stakeholders.
• Experience as National Account Program Manager.
• 5 years of National Program/Account Management experience.
• Program & Project Management: Experience managing multiple concurrent, large-scale security programs and multi-site projects from award through completion, ensuring on-time delivery and adherence to budgets and contract requirements.
• Security Systems Expertise: Strong understanding of security systems, field operations, engineering, procurement, subcontractor coordination, and cross-functional project execution.
• Strategic Customer & Account Management: Ability to manage strategic customer relationships, lead business reviews, resolve escalations, and identify opportunities for account growth and long-term partnerships.
• Financial, Risk & Contract Management: Experience managing revenue, margins, forecasts, labor and material costs, change orders, contractual obligations, and project risks.
• Resource Planning, Leadership & Reporting: Proven ability to coordinate resources across multiple projects and regions, mentor Project Managers, drive stakeholder accountability, and deliver executive-level program performance reports.

Responsibilities:

• Lead complex, multi-site security programs and strategic customer accounts from project award through completion.
• Focus on customer satisfaction, project delivery, financial performance, risk management, and cross-functional coordination.
• Program Leadership & Delivery
  • Lead multiple concurrent projects within large customer programs.
  • Establish program execution strategies, milestones, and success metrics.
  • Ensure projects are delivered on schedule, within budget, and in accordance with contract requirements.
  • Coordinate project teams, engineering, procurement, field operations, and subcontractors.
  • Drive accountability and execution across all program stakeholders.
• Customer Relationship Management
  • Serve as the primary day-to-day executive contact for assigned strategic accounts.
  • Build and maintain customer relationships at multiple organizational levels.
  • Conduct regularly scheduled business reviews and operational status meetings.
  • Manage customer expectations and proactively address concerns before escalation.
  • Identify opportunities for expansion, additional scope, and long-term partnership growth.
• Financial Accountability
  • Own revenue, margin, forecasting, and project financial performance for assigned programs.
  • Review labor utilization, material expenditures, subcontractor costs, and job forecasts.
  • Monitor backlog and earned revenue against business objectives.
  • Drive change order identification, pricing, submission, and approval processes.
  • Develop recovery plans for projects experiencing financial or schedule challenges.
• Risk & Contract Management
  • Identify program risks, constraints, and dependencies.
  • Manage contractual obligations and customer deliverables.
  • Coordinate delay notices, impact assessments, and scope change documentation.
  • Escalate issues requiring executive intervention.
  • Protect company interests through disciplined contract administration.
• Resource Planning & Coordination
  • Partner with Operations leadership to forecast labor and resource requirements.
  • Coordinate staffing plans across project managers, supervisors, technicians, and subcontractors.
  • Balance workload and priorities across multiple projects and regions.
  • Support capacity planning to meet customer commitments and business objectives.
• Communication & Reporting
  • Provide executive-level reporting on program health, financial performance, schedule status, risks, and opportunities.
  • Prepare and present business reviews for leadership and customers.
  • Maintain clear and consistent communications with internal and external stakeholders.
  • Ensure accurate reporting of forecasts, project progress, and action plans.
• Team Leadership & Mentorship
  • Mentor Project Managers, Associate Program Managers, and supporting personnel.
  • Foster collaboration among sales, engineering, operations, procurement, and finance teams.
  • Promote accountability, ownership, and continuous improvement.
  • Support talent development and succession planning initiatives.
• Strategic Responsibilities
  • Develop long-term account strategies to support customer growth and retention.
  • Identify operational efficiencies and standardization opportunities.
  • Support business development efforts for existing customers.
  • Contribute to organizational process improvements and scalable program management practices.
  • Align execution strategies with overall company objectives.

If your background aligns with what we’re looking for, you may receive a call from Ava, our virtual recruiter, for a brief screening conversation. Ava will ask a few questions about your experience and interest in the opportunity.


#LI-VK1
#HbM6349