National Customer Care Representative - Bilingual

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.

Work Shift (if applicable):

Shift 2 (United States of America)

Job Description:

Pay: $17.50- $20.10 per hour  + Shift and bilingual premium pay opportunity

Start Date: 8/24
Schedule Opportunities:

• Tuesday - Friday 11:30am - 8pm & Sat 10:30am - 7pm (Arizona Time) OR
• Monday - Thursday 11:30am - 8pm & Sunday 10:30am - 7pm (Arizona Time)
• Schedule is selected based on business needs

Required Qualifications

• High school diploma or GED Required
• Bilingual (Spanish) Strongly Preferred
  • Must pass bilingual certification provided by Vitalant.
• Two years of contact or call center experience Required
  • One year of text, chat, social media, and website support preferred.
  • One year of technical customer service ie: password reset or create username, creating donor portal and store accounts preferred.
• Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
• Must be able to maintain confidentiality.
• Must have effective oral and written communication skills.
  • Must pass grammar assessment.
• Must have proficient computer skills in a variety of platforms and alternatives including website support, live chat, and text platforms.
• Ability to think and work independently, and ability to multi-task.
• Ability to work flexible hours including evenings and weekends.
• Must have good customer service and interpersonal skills

Vitalant is seeking a National Customer Care Representative dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead – together.

Your impact as a National Customer Care Representative is vital. You will actively contribute to supporting Vitalant's life-saving mission by addressing donor inquiries and providing scheduling assistance through various channels, including website interactions, live chat, social media, email and phone assistance.

Our total rewards package will support you, your family, and your future with

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement savings with 5% company match
• Tuition assistance and professional development opportunities
• Employee assistance and wellness resources
• A commitment to work-life balance through generous paid time off, paid holidays, and wellness-focused benefits.
• Health savings and flexible spending accounts
• Employee recognition and service award programs
• Discounted event tickets, gym memberships, Hinge Health support, and exclusive employee offers.

As a National Customer Care Representative, you'll get to

• Investigate, diagnose, and troubleshoot donor inquiries and issues, offering suitable solutions and alternatives while adhering to response times and guidelines to ensure timely resolution follow up.
• Cultivate lasting relationships with donors and prospective donors through interactive communication channels, including website, chat, text, email and phone.
• Identify recurring system or application issues and escalate to leadership team.
• Resolve escalated issues related to donor portal, donor store, and website troubleshooting.
• Assist with donor scheduling.
• Monitor and analyze customer feedback

Location:

Vitalant Remote Work Phoenix, AZ 85007

Job Category:

Sales / Community Outreach

Contact Information:

careers@vitalant.org

If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.