Background Investigation, Business Administration, Call Center Operations, Communication Skills, Consulting, Customer Escalations, Customer Support/Service, Data Quality, Detail Oriented, Help Desk, High School Diploma, Mail Services, Microsoft Access Database, Microsoft Excel, Multitasking, Policy Development, Policy Implementation, Problem Solving Skills, Procedure Development, Procedure Implementation, Process Improvement, Record Keeping, Reporting Skills, Resolve Customer Issues, Systems Maintenance, Team Player, Technical Support, USPS (United States Post Office)
MBA Consulting Services, Inc. is looking for a detail-oriented National Customer Service Specialist to support the U.S. Postal Service at their Topeka, KS facility. In this role, you’ll play a key part in maintaining and improving the USPS’s Security Lock policies, systems, and processes. You’ll assist customers with ordering locks and keys, provide Tier 2 help desk support, and ensure accuracy in critical data files and records.
If you’re a collaborative problem-solver with advanced technical skills and a knack for multitasking, this role is perfect for you!
This position does not allow for remote/telework flexibility.
Responsibilities
- Communicate with Postal employees and customers to share updates on systems, processes, and ordering policies.
- Generate reports and suggest process improvements for better management and efficiency.
- Develop and implement policies and procedures to enhance Security Lock functions.
- Provide technical support for ordering systems and related applications.
- Maintain accurate records for key returns, combination changes, and product updates.
- Participate in meetings to provide insights and recommendations on Security Lock programs.
- Support Tier 2 help desk operations by addressing escalated customer inquiries and resolving issues.
Basic Qualifications
- High School diploma or equivalent
- 2-3 years’ experience in customer service, help desk(tech support)/call center operations, or materials ordering support.
- Advanced proficiency in MS Excel, Access, and CSV files.
- Familiarity with MS Teams.
- Strong communication, multitasking, and problem-solving abilities.
- A proactive and adaptable mindset with the ability to work under pressure.
- Ability to pass a Background Investigation, Drug Test, and provide fingerprinting to obtain a Public Trust Clearance
Preferred Qualifications
Additional Details
- Location: Onsite at USPS facility, 500 Gary Ormsby Dr., Topeka, KS
- Schedule: Monday-Friday, 9:00 AM – 5:30 PM CT.
- Position Type: Non-exempt, 40-hour workweek
- Length of Position: 1 year with the potential of being extended an additional year
"MBA CSi is an Equal Opportunity Employer. Women, Minorities, Veterans, and individuals with disabilities are encouraged to apply.”
EOE – Minority/ Female/ Veteran/ Disabled
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MBA Consulting Service, Inc