National Customer Service/Tech Support Specialist

MBA Consulting Services, Inc. is looking for a detail-oriented National Customer Service Specialist to support the U.S. Postal Service at their Topeka, KS facility. In this role, you'll play a key part in maintaining and improving the USPS's Security Lock policies, systems, and processes. You'll assist customers with ordering locks and keys, provide Tier 2 help desk support, and ensure accuracy in critical data files and records.

If you're a collaborative problem-solver with advanced technical skills and a knack for multitasking, this role is perfect for you!

This position does not allow for remote/telework flexibility.

Responsibilities

• Communicate with Postal employees and customers to share updates on systems, processes, and ordering policies.
• Generate reports and suggest process improvements for better management and efficiency.
• Develop and implement policies and procedures to enhance Security Lock functions.
• Provide technical support for ordering systems and related applications.
• Maintain accurate records for key returns, combination changes, and product updates.
• Participate in meetings to provide insights and recommendations on Security Lock programs.
• Support Tier 2 help desk operations by addressing escalated customer inquiries and resolving issues.

Basic Qualifications

• High School diploma or equivalent
• 2-3 years' experience in customer service, help desk(tech support)/call center operations, or materials ordering support.
• Advanced proficiency in MS Excel, Access, and CSV files.
• Familiarity with MS Teams.
• Strong communication, multitasking, and problem-solving abilities.
• A proactive and adaptable mindset with the ability to work under pressure.
• Ability to pass a Background Investigation, Drug Test, and provide fingerprinting to obtain a Public Trust Clearance

Preferred Qualifications

• Undergraduate degree

Additional Details

• Location: Onsite at USPS facility, 500 Gary Ormsby Dr., Topeka, KS
• Schedule: Monday-Friday, 9:00 AM - 5:30 PM CT.
• Position Type: Non-exempt, 40-hour workweek
• Length of Position: 1 year with the potential of being extended an additional year

"MBA CSi is an Equal Opportunity Employer. Women, Minorities, Veterans, and individuals with disabilities are encouraged to apply."

EOE - Minority/ Female/ Veteran/ Disabled