National Operations Manager

Position Summary TheNational Operations Manageris responsible for: Leadingnew account start-ups (mobilizations) Stabilizingunderperforming or high-risk accounts Providinghands-on operational support across multiple sites The role ensuressmooth transitions, service quality, and alignment with Integrity standards and client expectations. Core Responsibilities 1. Transition / Startup Execution Lead onboarding of newly awarded custodial/facilities contracts Develop and executetransition plans(staffing, training, equipment, supplies) Coordinate handoff fromsales ? operations 2. Operational Support (the slash support function) Deploy to sites needingstabilization or performance recovery Identify root causes of issues and implementcorrective action plans Support site leadership (Account Managers, Supervisors) with: Staffing alignment Process improvement Productivity and quality fixes 3. Client & Stakeholder Management Serve asprimary client contact during transition or recovery phases Ensure expectations, scope, and service levels are fully aligned Provide regularstatus updates to clients and leadership 4. Site Assessments & Planning Conduct on-site operational assessments Identify: Staffing gaps Equipment/supply needs Risks and compliance issues Build action plans to improve performance 5. Team Leadership & Workforce Setup Recruit, onboard, and train frontline custodial staff and supervisors Establish site-level leadership structure Drive team culture aligned with Integrity values 6. Cross-Functional Coordination Work with: HR (hiring, onboarding) Operations (standards, processes) Procurement (equipment, supplies) Ensure all resources are in place for success 7. Performance & Compliance Management Monitor: KPIs (quality, labor, cost control) Budgets and service levels Ensure compliance with: Safety standards Company policies Union agreements (if applicable) 8. Continuous Improvement Standardize best practices across accounts Drive process improvements and operational efficiency Conduct post-transition evaluations for lessons learned Required Qualifications 37+ years in: Custodial services Operations leadership Experience with: Account startups / mobilizations Turnarounds or multi-site operations Strong: Project management Leadership and communication skills Ability totravel frequently(core requirement) Key Competencies Transition & project management Operational problem-solving Client relationship management Change management Budget and cost control Team building and leadership Work Environment Mix of: Field (client sites) Limited office / reporting work Heavy travel across regions Flexible hours during transitions and startups How the Slash Support Manager Aspect Shows Up The transition / support combination means: Transition role? startup + onboarding new contracts Support role? parachuting into struggling accounts to fix operations This is essentially adeployable operations leaderwho: Bridges sales to operations Protects client satisfaction during risk periods Acts as arapid-response operations fixer Executive Summary The National Operations Manager is ahigh-mobility, project-based operations leaderresponsible forstartups, stabilizations, and performance recovery, combiningproject management, field execution, and client-facing accountability.