National Trainer - Field

Austin, Texas

Instant Apply

1 day ago

Job Description

Remote/Field: MUST be able to travel 100% of the time including flying and extended driving

About Us

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance

Position Summary

The National Trainer is responsible to effectively and efficiently install CDK Solutions to our customers working as a key member of the installation team and to train all customers' users virtually and/or on-site.

Position Responsibilities & Essential functions

Successfully consults, installs and trains customers on CDK Global solutions. Have a complete understanding of the products trained within the assigned workflow (i.e. parts, service, accounting, sales)
Queries customer to determine what functionality and configuration will satisfy the customer's business needs, and make appropriate recommendations
Is Proficient at verifying and validating predetermined setup configurations and conversion data to ensure accuracy.
Conducts status meetings with key customer personnel to review and discuss any open issues such as; software incompatibilities related to their internal workflows, functionality gaps, product change requests, and recap any process changes implemented at the dealership level. An action plan to address open issues should be discussed and finalized with the client during this meeting.
Thoroughly completes daily trip reports to document project status to key project stakeholders.
Facilitates work in process activities to begin training process and insure client go-live readiness.
Monitors customer trainee progress and meets regularly to review and set goals with regard to training objectives.
Takes initiative to keep up to date and proficient on products, processes and industry utilizing available learning resources.
Responds to participant questions and elaborates on training content using knowledge of products, busi
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans. We offer Medical, dental, and vision benefits in addition to:
- Paid Time Off (PTO)
- 401K Matching Program
- Tuition Reimbursement
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

Numbers & Facts

Location

Austin, Texas

Skills

Accountingunmatched
Automotive Industryunmatched
Business Operationsunmatched
Change Requests/Ordersunmatched
Cloud Computingunmatched
Compensation and Benefitsunmatched
Consultingunmatched
Customer Experienceunmatched
Customer Satisfactionunmatched
Customer Trainingunmatched
Diversityunmatched
Financial Operationsunmatched
Maintenance Servicesunmatched
OEM (Original Equipment Manufacturer)unmatched
Problem Solving Skillsunmatched
Salesunmatched
Set Goalsunmatched
Software as a Service (SaaS)unmatched
Training/Teachingunmatched
Training/Teaching Materialsunmatched
Willing to Travelunmatched

Level up your application

Professional resume templates

Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

Free resume templates

Resume Builder

Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

Resume Builder