NC FAST Batch Operations Technician

NC FAST requires Batch Operations Technicians to support daily batch operations requirements for NC FAST Operations and Maintenance.

TheNC Department of Health and Human Services requires the services of a Batch Operations Technician to support the day-to-day batch operation tasks and deliverables related to enterprise batch processing within the NC FAST system s batch architecture. This position requires working outside of standard business hours to support overnight batch operations.

The candidates must be available to rotate between three shifts (5 PM to 1 AM, 10 PM to 6 AM and 1 AM to 9 AM)

Responsibilities include:

• Providing production operations support by executing and monitoring batch process
• Verifying batch results and supporting nightly production environments across multiple servers.
• Performing first level analysis of all data interface processing exceptions, logs
• Escalating unresolved issues and problems according to defined on-call support procedures.

Thetechnician will resolve errors and escalate issues, when necessary, by workingwith functional teams to ensure timely analysis and resolution, in alignmentwith application service level objectives.

Additionalduties include:

• Supporting the batch monitoring team by analyzing production workflows and recommending improvements to job schedule performance
• Providing rapid support during outages and assisting in workload automation forecasting
• Collaborating with the technology design team to ensure backup and recovery systems meet business continuity SLA requirements
• Working with application support teams and business stakeholders to define acceptable service levels and develop incident management procedures

The billing rate for this role will range from $55 to $70 per hour, depending on the candidate s level of experience, which will be determined during the interview process

Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Experience as a GMI Operator and Support specialist capable of monitoring/managing batch steps, analyzing and responding to user queries.	Required	5	Years
Experience with batch operations, job scheduling and monitoring tools.	Required	5	Years
Demonstrated ability to effectively communicate issues and status updates with business users, second level support, and development teams.	Required	5	Years
Experience working with internal teams to identify opportunities to improve the product and customer experience.	Required	5	Years
Demonstrated experience documenting processes and procedures as required.	Required	5	Years
Experience and knowledge on Operating Systems such as Unix, Mainframe and Windows.	Required	5	Years
Experience with relational database skills, Basic SQL programming	Required	5	Years
Experience running shell scripts on a UNIX or similar environment; and reviewing log files.	Required	5	Years
Experience with priority issues, calls with external/internal clients for troubleshooting issues and problem solving.	Required	5	Years
Ability to communicate effectively in both oral and written formats.	Required	0

Questions

No.	Question
Question1	Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question2	Vendor must notify the agency if any portion of the requirements listed in this task order are to be outsourced outside the country. Do you accept this requirement?
Question3	Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement?
Question4	All work must be performed on State premises at the client's discretion. Do you accept this requirement?
Question5	LOOKING FOR IMMEDIATE HIRE: Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates available for the duration of the assignment. Do you accept this requirement?
Question6	Candidates submitted above the rate of $70 an hour may not be considered. Do you accept this requirement?