NCDOT - Technical Specialist- Junior

ServiceNow Technical Specialist for HRSD/WSD, ITOM, ITSM, and SPM

Candidates must reside in NC, preferably within commuting distance to Raleigh.

***The candidate must come in to pick up his or her equipment on the first day at own expense. A candidate or a vendor representative must come in to drop off his or her equipment on the last day a town expense.

***There will be times when this position will be required for on-site meetings in the Raleigh area, but most of the work will be remote. The candidate will need to reside in North Carolina, preferably within commuting distance to Raleigh.

We are seeking an experienced and highly motivated ServiceNow Developer to join our dynamic team. The ideal candidate will have a strong background in designing, developing, and implementing ServiceNow applications and solutions. You will be responsible for customizing and configuring the ServiceNow platform to meet business needs, as well as providing ongoing support and maintenance

Key Responsibilities:

Design and Development: Create and manage ServiceNow applications and modules, including form design, workflow creation, and custom scripting.

Configuration: Customize ServiceNow modules and applications to fit the specific needs of the business, including incident management, change management, problem management, and more.

Integration: Develop and maintain integrations between ServiceNow and other systems or platforms using web services, APIs, or other integration tools.

Troubleshooting and Support: Identify and resolve issues with the ServiceNow platform, including debugging and troubleshooting problems with scripts, workflows, or integrations.

Documentation: Develop and maintain technical documentation for ServiceNow configurations, customizations, and integrations.

Collaboration: Work closely with business analysts, project managers, and end-users to understand requirements and provide solutions that meet their needs.

Best Practices: Implement best practices for ServiceNow development and administration, including coding standards, testing procedures, and change management processes.

Upgrades and Maintenance: Participate in system upgrades and maintenance activities, ensuring minimal disruption to business operations.

Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Proven ServiceNow experience	Required	3	Years
Web applications, networks, protocols and email (SMTP, POP3)	Required	3	Years
Basic understanding of ITIL v3 methodologies	Required	3	Years
Understanding of enterprise IT architecture	Required	3	Years
Working knowledge of relational databases	Required	3	Years
Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)	Required	3	Years
Impeccable time-management and record keeping	Required	5	Years
The ability to take complex end-user requirements to code	Required	5	Years
A positive can-do attitude & willingness to learn	Required	5	Years
A strong personal commitment to quality service	Required	5	Years
The ability to work independently and with a team	Required	3	Years
LDAP directories, such as: Active Directory, eDirectory, OpenLDAP.	Required	3	Years
Excellent communication	Required	5	Years

Questions

No.	Question
Question1	Candidate must have proven ServiceNow implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Do you accept this requirement?
Question2	Candidate must have past work experience with ServiceNow in the areas of help desk, IT service management, asset management, network and systems management. Do you accept this requirement?
Question3	Candidate must be able to attend an in-person interview. Do you accept this requirement?
Question4	Please list candidate s email address.
Question5	Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment.
Question6	Candidates submitted above the Rate $$.$$ of $$.$$ will not be considered. Do you accept this requirement?
Question7	Please confirm you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440. Do you confirm?
Question8	There will be times when this position will be required for on-site meetings in the Raleigh area, but most of the work will be remote. The candidate will need to reside in North Carolina, preferably within commuting distance to Raleigh. Please list the city and state where the candidate is currently living.