Network Administrator

Endurance IT Services is seeking a motivated and customer-focused Network Administrator to support one of our valued clients. This is an excellent opportunity for a networking professional looking to grow their skills in network infrastructure, telecommunications, and unified communications. The ideal candidate will assist with the daily administration, monitoring, and support of network and communication systems while delivering exceptional service to end users and stakeholders.

Work Arrangement: 100% Onsite in Hampton, VA

Employment Type: 6 month option to hire

Benefits: Full benefits available for the duration of the contract

Key Responsibilities

• Assist with monitoring, maintaining, and supporting wired, wireless, and telecommunications infrastructure.
  
• Troubleshoot and resolve network connectivity, VoIP, and communication platform issues while escalating complex problems as needed.
  
• Administer and support cloud-based communication services, including user provisioning, call routing, voicemail, messaging, and collaboration tools.
  
• Configure, maintain, and support network equipment, including switches, wireless access points, firewalls, and related infrastructure.
  
• Install, patch, upgrade, and maintain networking and telecommunications hardware and software.
  
• Respond to service requests and incidents, providing timely issue resolution and status updates to users.
  
• Maintain network documentation, inventory records, configuration details, and operational procedures.
  
• Create and update knowledge base articles, user guides, and technical documentation.
  
• Support network upgrades, infrastructure projects, migrations, and technology deployments.
  
• Follow established cybersecurity, change management, backup, and disaster recovery procedures.
  
• Collaborate with IT teams to improve network services, communication platforms, and overall user experience.
  

• Associate degree in Information Technology, Computer Science, Networking, Telecommunications, or a related field, or an equivalent combination of education and experience.
  
• Understanding of TCP/IP networking fundamentals, including routing, switching, and network connectivity concepts.
  
• Experience or familiarity with network infrastructure components such as switches, routers, and wireless access points.
  
• Knowledge of VoIP, telecommunications systems, or related communication technologies.
  
• Strong troubleshooting, analytical, and problem-solving skills.
  
• Effective verbal and written communication skills.
  
• Ability to work independently and collaboratively within a team environment.
  

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, Networking, Telecommunications, or a related field.
  
• CompTIA Network+, CCNA, or similar industry certification.
  
• Experience supporting Microsoft Windows Server and virtualization technologies such as Hyper-V.
  
• Experience with cloud-based telephony and unified communications platforms, including RingCentral or similar solutions.
  
• Experience working in enterprise, higher education, healthcare, government, or other large-scale IT environments.
  
• Experience creating and maintaining technical documentation and knowledge base content.
  

Physical & Working Environment

• Standard office environment with occasional visits to server rooms, network closets, and other technical facilities.
  
• Ability to lift and move equipment up to 40 pounds.
  
• Occasional evening or weekend work may be required to support maintenance windows, upgrades, or special projects.
  

• PTO
  
• Health Insurance 
  
• Vision & Dental
  
• Life Insurance 
  
• 401K Participation & Match