Network Administrator

About the role

WeTheHobby is a leading Sports Card Entertainment Company operating 16 broadcast studios across three Rochester, NY locations. We elevate the hobby experience through entertaining broadcasts and exciting On-Air Entertainment across all Sports and TCG. 

We are seeking a Network Administrator with approximately 2–4 years of relevant experience to own our network infrastructure and provide hands-on IT support. Reliable connectivity is essential to our live broadcasts, employee productivity, and daily operations.  The ideal candidate brings practical experience with multi-site networking, VPNs, Quality of Service (QoS), and traffic shaping, along with strong troubleshooting and customer service skills.

The majority of this role involves helpdesk support, network monitoring and evaluation of infrastructure risks, maintenance, and day-to-day IT operations. In this role, you will also own the Network infrastructure for WeTheHobby across all locations.  At least 20% of the role will be dedicated to planned projects that improve our infrastructure, reliability, security, and support processes.

What you'll do

Helpdesk and Daily IT Operations

• Respond to and resolve employee support requests involving computers, connectivity, software, peripherals, and other technology.
• Prioritize support requests based on business impact, with particular attention to issues affecting live broadcasts.
• Troubleshoot problems methodically, document resolutions, and escalate issues when additional expertise or vendor support is needed.
• Assist with employee onboarding and offboarding, workstation setup, equipment deployment, and routine account administration.
• Maintain accurate equipment inventories, technical documentation, and support records.
• Communicate clearly with employees and IT teammates about issues, progress, and next steps.
• Participation in after-hours support as needed for our Studio operations.  This is a team effort to ensure reliable broadcasts.

Network Administration and Reliability

• Monitor and evaluate wired and wireless networks across three buildings and 16 broadcast studios.
• Configure, deploy, and troubleshoot switches, access points, firewalls, VLANs, DHCP, DNS, and IP addressing.
• Own site-to-site and remote-access VPN connectivity.
• Configure and maintain QoS policies and traffic shaping to support reliable broadcasts and other business-critical services.
• Investigate latency, packet loss, jitter, wireless interference, bandwidth congestion, and intermittent connectivity. 
• Monitor network utilization and device health to identify developing problems before they disrupt operations.
• Maintain network diagrams, configuration backups, port documentation, and change records.
• Escalation point for internet service providers and equipment vendors to resolve service issues.
• Perform firmware updates and configuration changes during planned maintenance windows, with appropriate testing and recovery plans.

Projects and Continuous Improvement

• Dedicate at least 20% of working time to planned IT and network improvement projects.
• Lead infrastructure performance initiatives relating to the network and other various systems
• Assist with new studio deployments, network expansion, equipment upgrades, and infrastructure standardization.
• Improve network segmentation, monitoring, alerting, and documentation.
• Help identify recurring support issues and implement lasting solutions.
• Test and document changes to confirm they meet operational needs.

Qualifications

Required Qualifications

• Approximately 2–4 years of experience in IT support, systems administration, network administration, or a combination of these areas.
• Hands-on experience supporting networks across multiple sites or buildings.
• Working knowledge of TCP/IP, subnetting, VLANs, routing, switching, DHCP, DNS, and wireless networking.
• Practical experience configuring or troubleshooting VPNs, QoS, and traffic shaping.
• Experience engineering solutions involving business firewalls, managed switches, and wireless access points.
• Experience troubleshooting Windows and macOS computers and common business applications.
• Ability to distinguish between endpoint, network, application, and internet service issues.
• Strong customer service, communication, organization, and documentation skills.
• Ability to manage competing priorities and remain composed during service disruptions.
• Willingness to handle routine helpdesk requests while taking ownership of networking responsibilities.

Preferred Qualifications

• Experience with HP Aruba or Cisco switches and wireless access points.
• Experience with OPNSense Firewall architecture and management
• Experience supporting live streaming, broadcast studios, or other environments sensitive to network interruptions.
• Familiarity with network monitoring, packet capture, and troubleshooting tools.
• Experience with Microsoft 365, Microsoft Entra ID, and endpoint management tools.
• Familiarity with network security practices, access controls, and segmentation.
• Relevant certifications such as CompTIA Network+, Aruba certifications, or equivalent hands-on experience.

What success will look like

• Reliable network connectivity that supports uninterrupted studio operations.
• Timely, helpful employee support with clear communication and documentation.
• Earlier detection and resolution of network performance issues.
• Consistent progress on infrastructure projects and operational improvements.
• Fewer recurring incidents through effective troubleshooting and lasting fixes.