Network Analyst

CHANDLER UNIFIED SCHOOL DISTRICT

CLASSIFICATION: SUPPORT STAFF

TITLE: NETWORK ANALYST

CALENDAR: 2611E (12 MONTH)

SALARY: GRADE 121 (SUPPORT PROFESSIONAL)

Job Goal:

Maintain, service, and repair the district's communication network, including distribution systems and related components. Install, configure, and monitor server hardware and software to support data communications across all devices within the district network. Collaborate on the design and implementation of secure, enterprise-level network infrastructure and provide advanced technical support for multi-site network operations.

Minimum Qualifications:

• High school diploma or equivalent, college coursework, or industry certifications in network technology preferred
• Three or more years of relevant experience supporting network operations
• Strong WAN/LAN background
• Experience with wireless, DSL, and Ethernet
• Familiar with BICSI standards
• Good human relations and communication skills
• Broad knowledge of relevant district, state, and federal policies and laws
• Excellent computer skills and ability to work with standard software products
• Satisfactory criminal background check
• Strong documentation and communication skills

Core Job Functions:

• Troubleshooting, installing, testing, and maintaining various infrastructure technologies across the district, including wireless networks and devices, audio systems, video systems, power backup systems, and other network-attached devices
• Provides technical support services to end users, either local or remote, with problems or issues related to information technology services, including but not limited to applications, workstations, conference rooms, collaboration services, and network services.
• Provides timely resolution of problems or escalation on behalf of end users to the appropriate next level of technical support personnel in alignment with established service level agreements (SLAs).
• Isolate, reproduce, and document hardware and software defects and enhancements with follow-up tracking and verification of fixes.
• Maintaining close communication with field services technicians, engineers, ISP and vendors
• Customer Support
• Ensuring compliance with required process standards, procedures, and guidelines
• Monitoring network performance and resolving network issues promptly
• Completing physical installations and removal of structured cabling components, cabinets, pathway systems, moving equipment, racks, and related communications infrastructure materials
• Evaluating, diagnosing, and troubleshooting cabling infrastructure systems and performing repairs as necessary promptly
• Testing and configuring network software
• Assisting in the general electronic maintenance, including the installation and replacement of metallic and fiber-optic cables
• Perform a variety of clerical work
• Maintain records of supplies and other materials inventory

Core Values:

• Excellence in all we do. No matter how large or small, we value excellence in all parts of this organization. Excellence is a value, a quality, and our most important product.
• Equity and fairness in all things. Education is the great leveler, and we intend for all our students, staff, and patrons to have the opportunity, tools, and ability to succeed and excel.
• Collaboration is an effective decision-making model as well as an effective morale-enhancing model.
• Integrity is simply non-negotiable. Honesty, integrity, and reliability are the foundations of our organization.
• Efficiency is the essence of being a good steward of public trust. We are supported by our community because we continually demonstrate our ability to produce the very best by carefully using the resources available.

Professional Qualities:

• Promote positive interactions with colleagues
• Promote positive interactions with students, parents, and community members
• Be responsible, reliable, and punctual
• Be flexible and adaptable to change
• Positively accept direction
• Direct constructive criticism toward improving the district
• Exercise positive problem-solving behavior and conflict resolution skills
• Adhere to the dress code appropriate to the site and job
• Share sensitive student and staff information on a need-to-know basis
• Be a positive role model for students
• Adhere to District and school rules and procedures

Physical Requirements:

• Positions in this classification often require physical activities such as stooping, kneeling, crouching, standing, walking, and sitting.
• The job involves finger or manual dexterity, repetitive finger motion, speaking, hearing, seeing (with correction), and focusing ability.
• Employees may be exposed to travel, odors, dust, poor ventilation, workspace restrictions, and loud noises.
• The work may require lifting or exerting up to 40 pounds of force occasionally and up to 10 pounds of force frequently.
• Reasonable accommodation may be available for individuals with disabilities to perform the essential job functions.
• The physical demands described are representative of those an employee must meet to successfully perform the essential job functions.
• Reasonable accommodations may be made for individuals with disabilities.

Note:

The above job description is intended to represent only the key areas of responsibility; specific position assignments will vary depending on the business needs of the department.

Updated 9/2/25